Customer Solutions Engineer

hace 2 semanas


San José, San José, Costa Rica Sysdig A tiempo completo

Sysdig is driving the standard for securing the cloud and containers.
We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects.
We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run.
We value diversity and open dialog to spur ideas, working closely together to achieve goals.
We're an international company that understands how to cultivate a strong culture across a remote team.
And we're a great place to work too — we've been named a **_Bay Area Best Place to Work _**by the **_San Francisco Business Times and the Silicon Valley Business Journal_**_ _for three years now
We were recognized by Deloitte as one of the 500 fastest growing organizations in 2020 and 2021.
We are looking for team members who have a passion for container and cloud security and are willing to dig deeper to help our customers.
Does this sound like the right place for you?
**What you will do**

We are looking for a **Customer Solutions Engineer **to join our team to ensure that our customers are maximizing their investments and ROI in their cloud-native architectures by utilizing Sysdig technology to secure and manage their containers and microservices at scale; all while solving their most complex operational and cloud security challenges.
This is an opportunity to join a rapidly expanding team and company; at the forefront of cloud security & monitoring, assisting many of the world's leading businesses in their digital transformation.
**What you will bring with you**
- Deliver a best in class customer onboarding experience
- Work directly with a portfolio of customers to define success and help them drive significant value out of using the Sysdig Secure DevOps Platform and be the technical authority on the Sysdig Platform and become the customer's trusted advisor
- Leverage self-paced training to support education and knowledge-growth throughout the customer journey along with webinar and office hour sessions
- Assist customers in driving user adoption within their organization
- Monitor and report on the overall well-being of customers, tracking key health and usage indicators to reduce or eliminate churn risk
- Ongoing contribution to customer-facing Knowledge Management systems repository
- Serve as the gatekeeper for customer feedback to Product Management; advocating internally on behalf of your customers to influence the product map as appropriate

**What we look for**
- Extensive experience within a SaaS company in a Customer Success or Technical Account Management role
- Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
- Technical hands-on experience with either Virtualization, Container Kubernetes environments
- Clear and concise verbal and written communicator
- Proficiency in leading technical workshops
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Experience using Sysdig (opensource) and/or Falco a plus
- Familiar with Containers (Docker, CRIO), Kubernetes, Rancher, OpenShift, and CI/CD concepts
- Experience with Prometheus, Grafana, Jenkins, and other DevOps tooling technologies
- Kubernetes certification(s) a big plus
- Experience with Linux platform and containers.
The ability to identify and resolve issues associated with storage, networking, compute, memory, and other key metrics need for alerting and reporting across the K8s ecosystem

**Why work at Sysdig?
**
- We're a well-funded startup that already has a large enterprise customer base
- We have a pragmatic, transparent culture, from the CEO down
- We have an organizational focus on delivering value to customers

**When you join Sysdig, you can expect**:

- Competitive compensation including equity opportunities
- Flexible hours and additional recharge days
- Mental wellbeing support through Modern Health for you and your family
- Career growth

LI-QH1

LI-Hybrid



  • San José, San José, Costa Rica Emerson A tiempo completo

    We are looking for an Application Solutions Engineer to develop and implement application solutions for our customers. The ideal candidate will have a strong understanding of current and possible future policies, practices, trends, and information affecting the business and organization.The successful candidate will be responsible for delivering...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are looking for a skilled Customer Experience Engineer to join our team, who will be responsible for designing and implementing solutions to enhance the customer experience. This role requires strong technical skills, as well as excellent communication and problem-solving abilities.The ideal candidate will have a deep understanding of...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Job Description**At Cloud Software Group, we are looking for a Network Solutions Engineer to join our team.In this role, you will provide technical support to customers and partners, identifying and resolving problems related to Citrix ADC.You will also use your analytical skills to troubleshoot and resolve complex customer issues.The ideal candidate will...


  • San José, San José, Costa Rica Sonicwall A tiempo completo

    Ready to make a difference in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities.We are looking for a highly skilled Technical Support Engineer-Remote to join our team. As a key member of our support...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Company OverviewWe are Emerson, a leading provider of innovative solutions for the industrial automation market. Our Inside Sales Engineer I role is an exciting opportunity to join our team and contribute to our mission of delivering exceptional value to our customers.


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    The Customer Experience Engineer role at Microsoft is focused on creating a future where customers come to us not only because we provide industry-leading products and services but also because we provide a differentiated and connected customer experience.In this role, you will own, troubleshoot, and solve customer technical issues while working...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are seeking an experienced Technical Support Engineer to join our Customer Service & Support (CSS) team. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving customer technical issues. This role requires strong problem-solving, collaboration, and research skills, as well as the ability to work...

  • Solutions Engineer

    hace 3 semanas


    San José, San José, Costa Rica Akamai A tiempo completo

    **Would you enjoy working on a wide range of technical challenges for our customers?****Are you passionate about cutting edge technology and what it can do for customers?****Join our World-class Pre Sales team**Our team works with global companies in every major industry to make the internet fast and secure.As a partner to the Global 500, we collaborate with...


  • San José, San José, Costa Rica Stt Group A tiempo completo

    **Job Description**Stt Group is looking for a highly skilled Sales Engineer for Infrastructure Solutions to join our team in Latin America.As a Sales Engineer, you will be responsible for selling our cloud infrastructure solutions to customers in the region. You will work closely with our sales team to identify opportunities, build relationships with...

  • Customer Support Engineer

    hace 4 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    **About the Role**:To further accelerate, Appvance is seeking an experienced Customer Support Engineer to join our Customer Success Team.You will be responsible for day-to-day technical interactions with our most high-visibility clients and partners.A major function of this role is collaborating with Development and Services teams to ensure delivery of...


  • San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description**About the position**The Cloud Solutions Architect is a mid-senior level Individual Contributor role within Hitachi Solutions' Infrastructure & Modern Workplace Practice.The I&M practice delivers industry-leading solution expertise across Azure Infrastructure, Microsoft 365, and Microsoft Cloud Security initiatives for our customers.The...

  • Cloud Solutions Architect

    hace 4 semanas


    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    In the rapidly evolving world of technology, Microsoft's Customer Experience & Success (CE&S) organization is dedicated to providing exceptional support experiences for its customers. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will play a crucial role in helping customers and partners resolve their issues quickly,...

  • It Solutions Engineer

    hace 3 semanas


    San José, San José, Costa Rica Atlas Technology Solutions A tiempo completo

    We believe in a world where growth thrives across borders and cultures.As an EOR, Atlas employs people to work for companies anywhere in the world.Before we came along, the only businesses offering a similar solution were essentially brokers.They'd outsource your HR and payroll services to third-party providers in different countries.Today, we're the only...

  • Sr. Solutions Engineer

    hace 4 semanas


    San José, San José, Costa Rica Cloudera A tiempo completo

    **Job Description:**:**As the world generates even more volumes of data, from any device or thing, companies are discovering the need to gain immediate insights from their data by studying **recurring trends **and patterns over time, and staying competitive by implementing predictive actions for their business that **will yield positive...

  • Cloud Solutions Architect

    hace 4 semanas


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Cloud Solutions Architect

    hace 4 semanas


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    OverviewCrg Solutions is a dynamic and innovative company that offers exciting opportunities for growth and development. As a Senior DotNet Developer, you will be responsible for designing, developing, and deploying scalable and efficient back-end systems.Job Description:Work with SQL databases to design, develop, and optimize SQL queries and stored...


  • San José, San José, Costa Rica Nokia A tiempo completo

    **Come create the technology that helps the world act together**Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.A Day in the LifeYou will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services.Our Customer Operations Engineers are trained to be active listeners and demonstrate empathy...