Client Services Supervisor
hace 2 semanas
Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
Experian Employer Services (EES) is seeking a dynamic professional to join its _Data & Enablement_ team as the **D&E Support Supervisor**.
This new position will supervise a growing team of data empowerment professionals and assist with client onboarding activities, account provisioning duties, and other data management initiatives in support of various EES service offerings.
**Key Responsibilities**:
- Manage team performance in the support of request tickets, project deliverables, and related documents for client onboarding, provisioning, account maintenance, client assurance, and/or data integrity for all Employer Services products.
- Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals and adhere to policies and procedures.
- Deliver exceptional customer care in a dynamic, fast-changing environment that requires a high degree of multitasking.
- Collaborate with internal EES teams to manage support duties that empower EES service offerings.
- Assist in the escalation of complex cases related to client data setup, credentialing, agency registration, account maintenance, data issues, file research, and online portal access requests.
- Clearly communicate ongoing status updates to stakeholders on a regular basis.
- Mentor teammates on processes, best practices, prioritization, and issue resolution.
Flexibility to be a utility player where needed as this business evolves
**Qualifications**:
- 5+ years previous experience within advanced client service environment with emphasis on assisting with managing intake request queues, client onboarding tasks, account registration activities, data quality initiatives, and ongoing data management or equivalent.
- Demonstrated Leadership skills; 2-3 years of supervisor or management experience preferred.
- Excellent problem solver, who can resolve issues effectively and creatively while maintaining a high level of integrity, confidentiality, and professionalism.
- Action-oriented individual with strong English communication skills (both written and verbal),
- Conscientious self-starter, with a work attitude that exhibits flexibility, good judgment, and dependability.
**Preferred Experience**:
- Bachelor's degree preferred.
- Confident in managing relationships across internal teams, both face-to-face and remotely.
- Enterprise-level B2B experience working on a cross-functional team.
- Strong English communication skills (verbal and written).
- Previous experience within the Employer Services industry.
- Knowledge of human capital management (HCM) systems and/or HR/Payroll/Tax related product offerings.
- Confident in managing relationships across internal teams, both face-to-face and remotely.
- Experience working in a multi-national organization.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of
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