Bilingual Customer Support Representative

hace 2 días


San José, San José, Costa Rica Trevipay A tiempo completo

At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer's experience and free up funding for growth.
We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries.
We specialize in payment and credit management for B2B companies across the globe, setting the stage for the future of omni-channel B2B payments by extending terms, handling invoicing and managing collections.
We take care of our clients by taking care of their customers.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Principal Duties and Responsibilities for Customer Support Representative I
- Fluent in Written and Verbal - English and Spanish
- Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
- Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.
- Illustrate initiative; proactively contact customers and merchants to address issues (eg: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
- Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
- May be asked to perform administrative tasks.
- Route escalated requests and unresolved issues to the appropriate team members (e.g.
: tier 2 or 3 or Leadership).
- De-escalate challenging customers, clients or merchants and provide exceptional customer support.
- Record customer interaction details, comments, and complaints within the CRM system.
- Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.
- Actively participate in learning sessions.
- Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.
- Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.
- Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.
- Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.
- Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.
- Accept the need for change and adapt positively to internal and external changes.
- Provide feedback and assistance for processes and procedures for new program implementations.
Daily Tasks
- All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
- Prepare billings to be sent.
- Complete account and user updates.
- Send confirmation/approval communications.
- Complete account onboarding steps.
- Create and distribute applicable new launch announcements and welcome packets/letters/cards.
- Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.
Required Experience, Skills and Abilities:

- High School diploma or GED
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Minimum two years of customer support experience with heavy inbound call volume.
- Work schedule flexibility.
- Ability to skillfully manage challenging customer situations.
- Excellent listening skills.
- Coachable with ability to improve performance based on feedback.
- Proficient with Outlook, Word and Excel.
- Strong ability to work in a team and independent environment.
- Ability to consistently meet expectations in an ever-changing environment.
- Effective problem identification skills solution oriented.
- Professional written and verbal communication skills.
- Highly motivated and enthusiastic.
- Multiple languages a plus.
Why you will love working at TreviPay
- Competitive salary
- Casual environment and dress
- Employee referral program

At TreviPay we believe:

- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer's day just a little bit better
- work/life balance makes us all more effective

LI-TG1



  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **About the Role:** We are seeking a highly motivated and detail-oriented Teleperformance Bilingual Support Representative to join our team in Costa Rica. As a Bilingual Support Representative, you will be responsible for reviewing and classifying sensitive content uploaded by users.Key Responsibilities:Review and classify sensitive content according to...


  • San José, San José, Costa Rica Modsquad A tiempo completo

    About the Role:We are seeking highly skilled and professional Customer Support Representatives to join our team at ModSquad. As a representative, you will be responsible for providing top-notch customer service and support to our clients' customers.Key Responsibilities:Handling customer inquiries and issues via phone, chat, and emailProviding solutions to...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a highly skilled Support Specialist to provide exceptional customer service while managing high-severity issues. As an Escalation Resolution Expert, you'll communicate proactively with customers and ensure a positive support experience at all levels of the support structure.You'll act as a liaison between end-user customers and our...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Your Mission: Deliver Outstanding Customer Experiences  Are you passionate about helping others?Do you excel at problem-solving and making customers feel heard and valued?If so, we want YOU on our team  At ClearSource, we are customer experience experts—and we're looking for Customer Support Representatives who are ready to create positive, meaningful...


  • San José, San José, Costa Rica Ingram Micro A tiempo completo

    **Career Opportunities at Ingram Micro**We are a global technology distributor with a presence in 64 countries and over 35,000 associates.Our focus is on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.We touch 80% of the technology you use every day.**Job Overview**We are seeking a highly skilled and motivated Sales Operations Coordinator...


  • San José, San José, Costa Rica Nearlinx A tiempo completo

    **About the Role:**We are seeking a highly skilled and dedicated customer support representative to join our team at Nearlinx. As a key member of our call center, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.**Job Summary:**This is a full-time position requiring a...


  • San José, San José, Costa Rica Support Services Group - Cr A tiempo completo

    We are looking for a highly motivated Customer Acquisition Representative to join our team at Support Services Group - Cr. This individual will be responsible for managing outbound and inbound customer communications, ensuring that all interactions are professional and effective.Key Performance Indicators:Successfully manage customer communications, adhering...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    **Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...


  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    **Join a Disruptive Startup**RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business.With a property management system and marketing services, they help campgrounds and RV parks attract more customers.As a small and hungry team, they're looking for hands-on individuals to join...


  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    **About the company**:**RoverPass **is a startup focusing on the campground and RV park industry.They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business.We are a small team and require a hands-on and hungry approach**About the position**:The **customer support representative** position...


  • San José, San José, Costa Rica E2E Technology Solutions A tiempo completo

    About the RoleWe are looking for a Sales and Support Specialist to join our team at E2E Technology Solutions. Key ResponsibilitiesThe successful candidate will be responsible for:Communicating effectively with customers to meet sales goals and provide quality serviceWorking closely with the team to achieve business objectivesDeveloping and maintaining strong...


  • San José, San José, Costa Rica Sonrisa Para Todos Spt S.A A tiempo completo

    ACERCA DE LA VACANTEFunciones del PuestoUniversity Degree (preferred)Schedule AvailabilityExcellent skills in Customer ServiceSales ExperienceStrong verbal and written english communication (100% bilingual)Requisitos del PuestoUniversity Degree (preferred)Schedule AvailabilityExcellent skills in Customer ServiceSales ExperienceStrong verbal and written...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaWe are a dynamic team seeking a skilled Customer Service Representative to join our operations in Costa Rica. As a member of our team, you will be responsible for delivering exceptional customer experiences and resolving issues efficiently.Job Description:Utilize tools and programs to navigate the Amazon website, research...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are currently seeking a highly skilled Business Development and Support Representative to join our team at Amzn Support Srvcs Costa Rica.The successful candidate will have 1+ years of experience in demand generation and/or equivalent sales roles, as well as 2+ years of customer service experience, preferably in the B2B industry.The ideal candidate will...


  • San José, San José, Costa Rica Stt Group A tiempo completo

    **Descripción del puesto**:We are hiring a customer service representative to support law firms in the USA.As part of your duties you will receive inbound and outbound calls from clients, completingall paperwork and entering data requested,**Requisitos**:**Requirements**:1.High school diploma, general education degree, or equivalent.2.Ability to handle...


  • San José, San José, Costa Rica Sdz Support Technologies And Services Ltd. A tiempo completo

    Company Profile: Sdz Support Technologies And Services Ltd. is an international organization providing customer support services to reputable financial firms. Our team members come from different countries, and clients' customers write to us from all over the world. We have an established system of continuous learning, tests, and online help channels to...


  • San José, San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.**"Evolving the BPO services and helping with our clients´ needs to a whole new level."Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...


  • San José, San José, Costa Rica Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**."Evolving the BPO services and helping with our clients´ needs to a whole new level.Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    About the JobTreviPay is seeking a highly motivated Global Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and building strong relationships with clients.Key ResponsibilitiesProvide exceptional customer service through various communication...


  • San José, San José, Costa Rica Infina Health A tiempo completo

    At Infina Health, we are seeking highly skilled Customer Service Representatives to join our team. As a Dispatcher & Phone Operator, you will play a vital role in managing all aspects of our operations.Key Responsibilities:Receive and respond to emergency and non-emergency calls in a timely and professional mannerAddress customer complaints and concerns by...