Gft Gpa Application Support Analyst C10

hace 2 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

This business-critical requisition required to support daily production batches.
This requires research and identification from failed batches to resolutions at the quickest time.
This is a business sensitive position that requires attention to detail and quick turnaround.
Liaise between various support team across multiple vendors to provide seamless customer experience.
**Responsibilities**:

- Provide and support recommendations for improved procedures and policies.
- Work with various vendors and ensure that issue resolution is as per Citi's standards and there is timely notification to the customers for the ongoing production issues.
- Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
- Assist and support in achieving departmental goals and objectives.
- Provide direct assistance to users in using and interpreting software tools and products.
- Interact with software vendors to provide best solutions to business problems.
- ** Development Value**:
Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
- Opportunity to directly work with a highly motivated team

**Qualifications**:

- 1-2 years' experience in handling production support activities, identifying and resolving technical issues.
- Knowledge in UNIX, SQL and Autosys
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Delivering regular and customized training to teams within the business.
**Skills**:

- Strong design & execution bend of mind to help resolve complex technical issues.
- Oversees process for technical issue escalation; prioritizes technical issue resolution.
- Oversees resolution of major system outages ensuring communication to interested parties.
- Start of day checks, continuous monitoring, and regional handover.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Develop and maintain technical support documentation.
- Ticketing tools like ServiceNow
- Scheduling tools like AutoSys.
- Thorough understanding of ETL and relational database methodologies.
- Software engineering best practices
- Passion for technology and self
- starter
- Strong writing, communication, time-management, decision-making, and basic task organization skills
- Ability to prioritize and manage schedules under tight, SLA's.
**Education**:

- First class degree with excellent academic qualifications.
B.E/ B.Tech.
in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.
**Competencies**
- Sense of ownership and ability to escalate when/if required
- Good change management discipline
- Sincere, Flexible and willing to learn new technology as and when new mandates com
- Good written & verbal communication skills
- Ability to understand domain concepts
- Ability to mentor team members technically
- Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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