Sr Director, Business Services And Program

hace 1 semana


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

**Position Summary**:
The Sr Director, Business Services and Program Enablement, will be accountable for the definition and execution of a global SSC enablement strategy that supports the expansion and the operational excellence of our shared services globally.
The job holder will lead a global program office, supporting business-critical initiatives.
In this capacity they will work closely with senior leaders of different Thermo Fisher groups and corporate functions in defining and implementing transition of work to Shared Services.
The job holder will lead all SSC support functions, enabling customer-centric, and effective operation.
**Key Responsibilities**:
**Program Enablement**: Define and develop value case and roadmap, program and enabling technology planning, operating model development, workforce transition planning in alignment to the company's strategic objectives.
Identify program risks and opportunities and measures their potential impact against project objectives, ensuring the mitigation actions are implemented to full effect.
Partner with business leaders to provide thought leadership on opportunities to deliver improvements in cost, service delivery and cash by using Shared Services.
**Reporting, Analytics, and Insights**: Develop and implement a consistent reporting and performance management capability across Global SSC, working closely with the respective Workstream Leads, ensuring standard metrics are available to drive performance and improvement.
Establish formal operating mechanisms to ensure highly effective partner engagement via targeted metrics, insights, actions.
**Business Process Outsource (BPO) relationship management**: Owns and drives the Business Relationship with our 3rd party service provider.
Responsible for driving successful delivery and continuous improvement of outsourced services and representing the BPO organization to Business Unit Leadership, Divisional Leadership, and other partners.
**Controls and compliance**: Define, drive, and complete the internal controls environment and practices across all SSC globally.
Set the framework of action to ensure that operational objectives are sufficiently met under appropriate controls and segregation of duties.
Build the culture of Control and compliance across shared services, enable that all our people complete their jobs with a compliance-mindset every day, with special focus on GDPR compliance.
**Change management, Communications, and Training**: Lead these activities within Shared Services as well as across multiple divisions for service migration initiatives.
Define and drive internal communication and employee involvement initiatives, drive external communications and employer branding activities.
Define and deliver the learning and knowledge retention strategy for our Shared Services globally, ensuring that our function possess necessary capabilities and skills to meet current and future business performance ambitions.
Work in partnership with Corporate Talent teams to promote and bring to bear corporate learning programs.
**Minimum Requirements/Qualifications**:
Bachelor's degree in commerce, Business Administration, Finance or a related field.
Strong social skills in English; ability to partner, present and facilitate to audiences at all levels of the business globally.
**Consistent track record of...**

Successful leadership of shared services operations as well as internal controls & compliance management in a complex organization.
Defining and implementing technology-enabled solutions end-to-end.
Drive successful cross-group and -division initiatives, setting direction, engaging multiple parties, driving outcomes, and communicating to key stakeholders.
Leading complex global initiatives across cross-functional, culturally teams with varied strengths.
**Outstanding ability...**

To drive large scale, complex transformation initiatives, with the ability to establish new models and ways of working for the benefit of the function and business.
To operate within a multitude of formal and informal networks while handling the interests of varied partners.
To identify and address sophisticated problems; to synthesize large quantities of complex data to generate meaningful insights.
To inspire, empower, and lead global teams.
To operate independently and leading through ambiguity and change, and capable of prioritizing multiple projects simultaneously.
To deal with highly sensitive information in line with confidentiality expectations.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._


  • Sr Category Analyst

    hace 1 semana


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **How will you make an impact?**The **Sr. Category **Analyst**:This role reports locally into the Center of Excellence with dotted line to the Sr. Director, Indirect PMO leader and will support the global indirect procurement team with business process and program analytics for various strategic spend programs.This role will require strong procurement...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:The Sr.Manager, GBS Shared Services Productivity & Performance Management will play a key leadership role in driving productivity and operational effectiveness and efficiency throughout GBS globally, across workstreams including Order to Cash, Procure to Pay, Record to Report and Customer Care.This role will also be key in setting a...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:The Sr Director, Digital Enablement will play an integral role in transforming the way we work in Global Business Services (GBS).Working with global and local leadership, this role will assess the current state and define areas of focus for exploiting digital technology.This leader will work closely with multiple stakeholders and partner...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title: Sr Procurement Program Manager****Band 8****Job Code: OPS.PROC.P08**When you're part of the team at Thermo Fisher Scientific, you'll do meaningful work, that makes a positive impact on a global scaleJoin 130,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.You'll...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    We're looking for an experienced Sr. Project Manager to lead our Global Program and Project Management Office.The ideal candidate will have a strong background in project management, with experience in setting up, leading, and managing multiple workstreams within projects and programs.This individual will work closely with internal stakeholders across Global...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    We're seeking an experienced Sr. Project Manager to join our Global Program and Project Management Office.The successful candidate will have a proven track record of setting up, leading, and managing multiple workstreams within projects and programs, ensuring transparency and visibility of the overall roadmap.This individual will work closely with internal...

  • Sr. Program Manager

    hace 2 semanas


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Code: OPS.PROC.P08**When you're part of the team at Thermo Fisher Scientific, you'll do meaningful work, that makes a positive impact on a global scaleJoin 130,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.You'll find the resources here to achieve your career goals...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    TransUnion's Job Applicant Privacy Notice**What We'll Bring**:Job Description SummaryAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation.We are consistently exploring new technologies and tools to be agile.This environment gives our people the opportunity to hone current skills and build new capabilities,...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the RoleAs a key member of our Global Business Services team, you will play a crucial role in driving growth and fostering continuous improvement. This dynamic leadership position offers an exceptional opportunity for a seasoned professional to shape and elevate our organization.We are seeking an individual who is passionate about leading...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the RoleThe Strategic Sourcing Director will be responsible for leading large, complex initiatives that identify, design, and implement novel business solutions for Procurement.This includes project planning, business case development, management, and budgeting, as well as mobilizing and leading distributed project teams.

  • Auditing Director

    hace 1 semana


    Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Drive impactful audits and improve the control environment as an Auditing Director at LSEG.About Us:We're a dynamic organisation of 25,000 people across 70 countries, committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our diverse workforce is valued for its individuality, and we encourage new...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    Tackle complex challenges and drive business growth as a Sr. Consultant, Credit Risk Solutions, at TransUnion.We are seeking an experienced product management professional to lead our core and alternative scores and attributes solutions. If you have a strong analytical mindset and a passion for product strategy formulation and execution, we encourage you to...

  • Senior Program Lead

    hace 1 semana


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Company OverviewThermo Fisher Scientific established a Global Business Services (GBS) organization to provide consistent, exceptional service to its businesses. As part of this initiative, we are seeking a skilled Project Manager III to join our team.Job SummaryThis role involves leading the execution of program management and ensuring that critical...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title: Senior Credit & Collections Manager****Reports To: Order to Cash Director****Group/Division: Global Business Services****Career Band: 08****Job Track: Management****Location: Costa Rica****No.of Direct Reports: xxx reports****Position Summary**:- The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    TransUnion's Job Applicant Privacy Notice**What We'll Bring**:We are seeking a Director of Communications to lead content creation and support for our sales enablement/content platform for B2B Operations enabled by Salesforce and Seismic.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Sourcing Strategist Job DescriptionThe Category Leader for Human Resource (HR) Services will work closely with the Professional Services Sourcing Team to develop and execute global category plans for the strategic sourcing of corporate services, focusing on HR Services.About Thermo Fisher Scientific: A Leader in Life SciencesThermo Fisher Scientific is a...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    About the OpportunityThis is a unique chance to join our People Operations team as a Colleague Experience Transformation Lead.You will play a key role in improving the colleague experience through efficient operational processes and services throughout the colleague lifecycle.As a member of the team, you will lead and coordinate the work of a team...

  • Director Operations

    hace 6 días


    Santa Cruz, Costa Rica Bcd Travel Corporate A tiempo completo

    **Job Summary**The Latin America Operations Director is responsible for overall governance and performance of multiple operations within Latin America including operational performance, client servicing and retention, employee management and budgetary and cost management.This person ensures all regional operational goals and processes are met consistently...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    TransUnion's Job Applicant Privacy Notice**What We'll Bring**:The Insurance Strategy and Planning Senior Analyst reports directly to the Insurance Strategy and Planning Director.The team values an entrepreneurial spirit, a proactive intellectual curiosity, the flexibility to move between projects that fluctuate in priority, a thirst for learning and an...

  • Project / Program Manager

    hace 2 semanas


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Company Information**:**World leader in the science and pharmaceutical industries, with revenues of +$30 billion and employees in 50 countries.**:**Job Title: Project / Program Manager**Department: ProcurementDirect Reports: No*****Job Summary**Manage the day-to-day operations of fully executed supplier procurement programs and own responsibility for KPIs...