Senior Client Technical Analyst

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description
**About us, but we'll be brief**:
Experian is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
Experian Consumer Services - Careers That Define "What's the Next Big (Data) Thing" for Consumers?
What could be more exciting - personally and professionally - than being part of a "disruptive" business?
Consider taking your career to the next level by joining the Leader that continues to disrupt the competition.
As the "disruptor" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation.
It's a position Experian Consumer Services has enjoyed for more than a decade and we're always looking for the talent that can help expand that lead.
These days, the "next big thing" is often "the next Big Data thing." Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day.
We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.
**Experian's Application Support Analyst will be responsible for the following support responsibilities**:

- Research, and diagnose complex software issues raised by clients/members
- Develop, test, and execute SQL queries to aid in the investigation and analysis of issues
- Examine error logs and database content to determine the cause of a problem
- Document and implement workaround solutions wherever possible.
- Document steps to reproduce for resolution with internal and external resources
- Document processes procedures, and technical instructions for future reference and use by support teams
- Create/manage production/staging support tickets
- Communicating with both internal and external customers to achieve ticket resolution as quickly as possible
- Participate in a 24x7 on-call rotation to support production incidents

**Qualifications**:
**What your background looks like**:

- At least 3-5 years' experience with Linux, SSH, PHP, HTML, CSS, XML, MySQL, Shell Scripting
- At least 2-3 years' experience with JavaScript
- Experience developing or supporting sites using API and SDK integration
- Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Proficiency in defect troubleshooting and code debugging
- Ability to resolve basic product defects with code and produce hotfixes for customers
- Strong client-facing communications skills by providing timely and frequent updates to clients through Service Now
- Demonstrates critical thinking capabilities and follows through with internal and external customers
- Excellent written and verbal communication skills (fluent in English)
- Degree in Computer Science or related field (or equivalent job experience)
- Work with management to measure and improve customer satisfaction

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._


  • Client Technical Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Senior Qa Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Req ID**: 275516We are currently seeking a Senior QA Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Senior QA Analyst****JOB PURPOSE AND IMPACT****KEY ACCOUNTABILITIES**- Coordinates the test activities for SIT, UAT, Regression, in coordination with Project Manager and Business Analyst when required- Prepares status updates reports...

  • IT Senior Expert Analyst

    hace 12 horas


    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    About the PositionThe IT Senior Analyst will be responsible for providing technical oversight for immediate issues due to misconfigurations and exploited vulnerabilities, as well as long-standing issues requiring phased approaches to implementation.Key Skills and QualificationsExcellent written and verbal communication skills.Strong leadership and vision to...

  • Technical Analyst Po

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Technical Analyst PO (Remote)****Heredia, Costa Rica**SGF Global is looking for a Technical Analyst PO, for IT enterprise in Heredia, Costa Rica.**Overview**:**Requirements**:- Bachelor's degree in a related field or equivalent experience- Minimum of 8 years of related work experience- 7-10 years of experience in SAP PI\PO- Experience in JAVA would be nice...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description**About us, but we'll be brief**:Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals...


  • San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    **SENIOR COLLECTIONS ANALYST - COPY**:Our team in **Heredia** currently has an opening for a **Senior Collections Analyst - copy****YOUR ROLE & RESPONSIBILITIES**:- Execute collection activities efficiently and effectively in compliance with company policies and procedures.Ensure collection of missed or outstanding payments from clients are minimized.-...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    British American Tobacco is a global leader in the tobacco industry, with a commitment to creating A Better Tomorrow. We are looking for a Senior Finance Analyst Lead to join our team, who will support America End market in their queries and strengthen the control environment.The successful candidate will have at least 5 years of experience as a senior...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...

  • Business Analyst Senior

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionAbout us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been...


  • San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    **CREDIT RISK SENIOR ANALYST**:Our team in **Heredia** currently has an opening for a **Credit Risk Senior Analyst**>**YOUR ROLE & RESPONSIBILITIES**:Role purpose:Deliver an efficient credit control service in compliance with company policies and procedures.Improve outstanding collection amounts and ensure bad debts are minimized.Key activities &...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job DescriptionThe Technology Change Mgmt Lead Analyst is responsible for applying Citi's Change Management standards and procedures consistently across the enterprise - providing guidance, support and reporting to partners and clients.Responsibilities:Providing leadership and direction on the Global Process and StandardsChairing Change Advisory Board...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs.As a VMware Premier Support for Telco Senior Technical Support Engineer you will...

  • Business Systems Analyst

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    Business Systems Analyst will be primarily working on implementing a SAAS based Enterprise Contract Management System and integrations with other related systems.You will liaise with the SAAS vendor, IT and the relevant Legal team members to complete project tasks.Responsibilities: - Assists and conducts requirement workshops and other requirement-gathering...

  • Senior Business Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    VP Solutions Delivery Senior Business AnalystCiti's Business Continuity Management organization within Global Operations & Technology Risk & Control (OTRC) is seeking an experienced professional to serve as a Senior Business Analyst.The Solutions Delivery Senior Business Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge,...

  • Billing Analyst Senior

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possibly.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**The Billing Senior Analyst performs daily activities in billing including updating customer profiles, creating and distributing invoices in a...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job Description:The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting activities in coordination with the Compliance and Control team.The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Sr. System Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **System Analyst (Remote)****Heredia, Costa Rica**SGF Global is looking for a System Analyst, for IT enterprise in Heredia - Costa Rica.**Overview**:**Requirements**:- Bachelor's Degree in Computer Science, Information Technology, Marketing, Communications or related field, or equivalent job experience- English C1- Full time (8h)- Experience with Cloud...

  • Finance Senior Analyst

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Financial Planning and Analysis Senior Analyst is an intermediate level position responsible for providing management with an analysis and insight of Citi's financial results in coordination with the broader Finance team.The overall objective is to utilize in-depth disciplinary knowledge to generate and analyze reports as well as contribute to the...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Technical Analyst to join our team in Heredia, Costa Rica.**Key Reponsabilities**:- Ownership and management of Salesforce Support Queue (production support) and support team- Development of knowledge articles and end-user training guides for new feature releases- Maintain service level agreements and high customer satisfaction...