Pos Quality

hace 2 semanas

Alajuela, Costa Rica 3M A tiempo completo

**Job Description**:
**Job Description**:
This position is responsible to make recommendations and executes opportunities to improve Marketing processes, systems, workflow etc.
Provides support to achieve agreed SLA results.
Demonstrates commitment to accuracy, responsiveness, and customer satisfaction.
Provides input and assistance to the Team Leader to maintain established performance goals.
Motivates team members to achieve SLA and team level performance.
Proactively addresses and resolves issues that may impact customer satisfaction.
Job Duties (include but are not limited to):

- Conduct audits with maximum accuracy
- Support and evaluate quality processes
- Promote an environment of continuous ideas to simplify the current process and savings to the company.
- Reporting for Analytics and Insights
- Have clear and direct communication with the Team Lead to share ideas, team progress, growth opportunities and improvement areas.
- Perform data gathering, root cause analysis and performance trending to develop appropriate process control changes.
- Work with the team to recommend appropriate changes in process/approach.
- Update and maintain documentation on process improvements and process performance.
Minimum Qualifications:

- University degree in a field related to Business, Economics or Finance
- 1+ years relevant work experience
- Advanced English
- ERP and SFDC experience (SAP, Sales Force)
- Advanced Excel skills
- Experience gained in a Shared Service Centre or a multinational environment is an advantage

Preferred Qualifications:

- Ability to develop action plans, which maximize performance, and provide effective feedback
- Work well under pressure, professional demeanor, and strong communication skills (verbal & written)
- Ability to work in virtual teams and multicultural environment
- Builds networks to enhance effectiveness and share knowledge

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M

3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
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