Tier I Analyst Edq

hace 23 horas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.
In addition, for the last five years we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
**Functions and Responsibilities**
- Leverage EDQ's documentation to determine how to best proceed with a given issue.
- Engage with the customer and other support team members such as Account Managers to gain an understanding of the customer's environment, contract and goals.
Responsible for updating customer information as needed.
- Attempt to resolve incidents or requests on first contact when possible prior to escalating
- Monitor and respond to support calls within required SLA.
- Evaluate issues by interpreting end-user's problem descriptions to determine resolution or best course of action.
- Identify problem trends and report to supervisor for further analysis.
- Other duties as required.
**Qualifications**:

- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience desired
- English Level B2
- Strong communication and interpersonal skills
- Microsoft Office proficiency
- Analytical skills
- Problem solving skills
- Organize and manage multiple tasks and priorities.
- Able to work non-standard business hours as required
- Ability to resolve issues over the phone utilizing remote control tools.
- Communicate clearly and concisely, both orally and in writing.
Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

  • Tier I

    hace 23 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses...

  • Tier I

    hace 23 horas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • Business Analyst I

    hace 23 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst IBUSINESS ANALYST I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity.The Business Analyst I will communicate...

  • Business Analyst I

    hace 4 días

    Heredia, Costa Rica SGF Global A tiempo completo

    Job Role and Responsibility: The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity. The Business Analyst I will communicate with our partners and internal business units ensuring a positive experience in all interactions. - Program enquiry Management...

  • Business Analyst I

    hace 6 días

    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: Working on the given assignments related to various Pricing Programs (Ex: Subscription...

  • Business Analyst L

    hace 3 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I. Business Analyst l (HYBRID) SUMMARY: The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity. The Business Analyst I will communicate with our partners...

  • Business Analyst I

    hace 23 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I.BUSINESS ANALYST I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Work with Marketplace Operations to query and send new Azure Marketplace Orders- Work with Sales and/or Microsoft team to get any missing Customer Information- Follow-up to make sure orders have been...

  • Business Analyst L

    hace 19 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I.Business Analyst l (HYBRID)SUMMARY:The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity.The Business Analyst I will communicate with our partners and...

  • Business Analyst I

    hace 5 días

    Heredia, Costa Rica SGF Global A tiempo completo

    Duties and Responsibilities: The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: - Working on the given assignments related to various Pricing...

  • Business Analyst I

    hace 23 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business AnalystBUSINESS ANALYST I (HYBRID/HEREDIA)MAJOR RESPONSIBILITES:- They work together with consultants, Sr. Consultants and Directors to design and implement systems that parallel overall client business objectives.- Has knowledge of commonly-used design concepts, relational...

  • Kyc Operations Analyst I

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    **ICG KYC Operations Analyst I - C09** The ICG (Institutional Clients Group) KYC Operations Analyst I is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to...

  • Client Technical Support Senior

    hace 24 horas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • Business Analyst I

    hace 4 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI (Object Technology Solutions, Inc) has an immediate opening for a Business Analyst I **:BUSINESS ANALYST I (REMOTE/COSTA RICA) **Description** - Opportunity to Quote Operations, WW Sales Management Support Renewals_ The Business Analyst position at VMware will appeal to someone who thrives working in a fast-moving Renewal Sales environment at the...

  • Erp Systems Analyst I

    hace 23 horas

    Heredia, Costa Rica Te Connectivity A tiempo completo

    Job Scope and responsabilities:- Application Support- Incident Management- Requirements gathering, documentation, and development of Test Scenario's- Documentation & Testing of process and system solutions- Provide ERP support/troubleshooting.- Monitor tickets and prioritize appropriately.- Manage user accounts and access.- Engage with users to understand...

  • Senior Analyst, Sales Operations

    hace 23 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Kyc Operations Analyst I

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    The ICG (Institutional Clients Group) KYC Operations Analyst I is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team.The overall objective of this role is to assist in the development and management of...

  • Business Analyst I

    hace 5 días

    Heredia, Costa Rica SGF Global A tiempo completo

    Job Description Business Analyst I - Opportunity to Quote Operations, Sales Management Support Renewals Why will you enjoy this new opportunity? The Business Analyst position will appeal to someone who thrives working in a fast-moving Renewal Sales environment at the forefront of opportunity forecasting, reporting, and business analysis. Accelerate our...

  • Financial Product Control Analyst I

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    The Prod Ctrl Analyst I is an entry level position responsible for contributing to efforts that ensure the completeness, accuracy and integrity of the bank’s books and records in coordination with the Finance team. The overall objective of this role is to assist in the control and support of data integrity and general ledger reconciliation, profit...

  • Tier 3 Support Engineer

    hace 4 días

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Gl Analyst I

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...