Field Service Engineer

hace 1 día


San José, Costa Rica Scanco Costa Rica A tiempo completo

ACERCA DEL TRABAJO

Mediante nuestro trabajo, proporcionamos un adecuado mantenimiento y soporte técnico que hace que los laboratorios funcionen de manera más eficiente, minimizando las paradas por fallas en los equipos analíticos.
Como parte del equipo de Servicio Técnico contribuirá a garantizar que los laboratorios de nuestros clientes puedan producir datos de los que pueden confiar para la gestión de sus operaciones.
Como nuestro Ingeniero en Servicio, tendrá oportunidad de trabajar en una amplia variedad de laboratorios y equipos, por lo que es indispensable tener buena actitud y ganas de aprender continuamente sobre nuevas tecnologías, software y aplicaciones analíticas.
Como Ingeniero en Servicio, podrá aplicar sus conocimientos técnicos y habilidades de comunicación para resolver los problemas de los clientes.
En definitiva, serás una persona en la que confíen nuestros clientes.
Confiarán en que les proporcionaras soluciones oportunas y precisas a sus problemas analiticos.
PRINCIPALES FUNCIONES
- Realizar adecuadamente la instalación del equipo solicitado por el cliente y de acuerdo con las especificaciones del fabricante.
- Brindar servicio de mantenimiento preventivo y correctivo de los equipos que se le instalan al cliente.
- Realizar capacitaciones en el uso, manejo y desarrollo del equipo instalado, garantizando la satisfacción del cliente.
- Dar seguimiento del servicio realizado al cliente.
- Aplicar los protocolos de calificación de los equipos (IQ/OQ).
- Brindar al cliente recomendaciones técnicas sobre las partes o repuestos que puede necesitar el equipo instalado.
REQUISITOS INDISPENSABLES
- Experiência comprobada en instrumentos y equipos analíticos para laboratorio.
- Estudios universitarios en: Química, Ingeniería Química, Eléctrica, Electrónica, Mecatrónica o Biomédica.
- Inglés avanzado
- Disponibilidad para viajar dentro y fuera del país.
- Visa, licencia y vehículo propio.
CONDICIONES DE TRABAJO
- El trabajo se realiza en un ambiente de oficina y/o visitas a los clientes en espacios seguros y controlados.
- Grado y frecuencia de peligrosidad laboral: El trabajo que se realiza no es frecuente que haya accidentes laborales.
MEDICIÓN DEL PUESTO
- Forma de medir: mediante objetivos trimestrales, Reportes, observación y encuestas de los clientes.
Periodicidad: Diariamente.
Responsable de la medición: Jefe de Servicio y Recursos Humanos.
COMPETENCIAS
- ** Comunicación**:Capacidad para transmitir información oral y escrita, concisa y oportunamente.
- ** Orientación al Cliente**:Instinto para identificar, comprender y dar alta prioridad a las necesidades del cliente.
- ** Iniciativa**:Voluntad para poner en práctica una idea que pueda añadir valor agregado al negocio, promoverla y convertirla en realidad.
Tomar medidas para asegurarse que se cumplan o superen los objetivos, sin que se le pida.
- ** Solución de problemas**:Se enfoca en la habilidad de evaluar de manera precisa una situación y llegar a una solución positiva.
- ** Responsabilidad**:Confiable en cuanto al cumplimiento de compromisos, se ajusta a objetivos, procedimientos establecidos.
BENEFICIOS
- Seguro médico
- Capacitaciones continuas

SOBRE NOSOTROS

**MISIÓN**: Impulsar la innovación y desarrollo tecnológico de laboratorios analíticos para que estos le brinden una ventaja competitiva nuestros clientes.
**SCANCO**, es una compañía regional que brinda asesorías y soluciones analíticas a empresas e instituciones que cuentan con laboratorios químicos, físicos y microbiológicos.
Nos encantaría que seas parte de nuestro equipo de trabajo, proveyendo soluciones de calidad a las necesidades de nuestros clientes



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