Logistics Account Representative And Coordinator
hace 6 días
Realizar llamadas telefónicas a empresas ubicadas en todo Estados Unidos y Canadá.
- Negociar y persuadir a la gente para que siga su ejemplo.
- Resolver problemas, tanto legítimos como percibidos.
- Sea un jugador de equipo y acepte la responsabilidad de su trabajo.
Impactará el bien común de la empresa.
- Aprender, comprender y luego cumplir / superar las expectativas.
- Multitarea: tendrá un teléfono en la oreja, escribiendo, actualizando notas, enviando correos electrónicos y completando campos que impulsan acciones adicionales, todo casi al mismo tiempo.
- Sentirse cómodo trabajando en una planta de producción que puede ser ruidosa y tener mucha acción.
- Proporcionar comunicaciones de servicio al cliente excepcionales.
- Administre sus cuentas diariamente para garantizar que se cumplan los KPI de productividad.
- Cumplir o superar los objetivos de desempeño para garantizar que se cumplan o superen las expectativas del cliente.
- Cumplir o superar la evaluación de desempeño mensual que se basa en una expectativa mínima del 95%
- Mantener un promedio del 95% para un promedio continuo de tres meses del cuadro de mando de los indicadores clave de rendimiento (KPI).
El cuadro de mando está diseñado para ayudar a garantizar que se cumplan o superen las expectativas del cliente.
- Tres meses consecutivos es: el promedio de los KPI de los últimos tres meses.
- Se espera que los representantes alcancen o superen un promedio de tres meses móviles del 95% calculado por KPI.
- Si cae por debajo del 95% resultará en una acción disciplinaria que conducirá al despido o que lo incluirá.
- La tarjeta de puntuación de KPI incluirá principalmente, entre otros, lo siguiente;
- Objetivo de resolución (equipo y / o individual)
- Llamadas
- Contactos
- Puntajes de calidad
- Mantener un mínimo del 95% en general
Pay: From ¢650,000.00 per month
Ability to commute/relocate:
- San José, Provincia de San José: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Costumer Service: 2 years (preferred)
**Language**:
- English (required)
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