Gbs Customer

hace 6 días

San José, San José, Costa Rica Msd A tiempo completo

**Job Description**:
**JOB SUMMARY**:
**This section conveys the complexity and level of responsibility of a leadership job.
Please provide details on the following topics: Job Purpose; Primary Responsibilities; Program, Processes, Services; Strategy Development, and Staff Management.
Each one is described in more detail below.
**:
**Job General Description**:
**The GBS Communications Manager is responsible for the stewardship of the communications strategy in GBS in three main audiences**:
**Our Talent**, ensuring that the right message is being delivered to the different teams in all locations globally in an inspiring and transparent manner.
**Our Stakeholders**.
GBS works in partnership with various teams within our company and this position is in charge that the right message is delivered to the right individual.
**Our future talent**.
This position plays an important role on aligning the message with talent engagement and talent acquisition teams in order inform externally to our future talent about the opportunities that our company/area has to offer**:
**Primary Responsibilities**:
**Formats & Templates**:

- ** Create all necessary formats & templates in partnership with Corporate Communications to be used in GBS for all communications in all optional channels to distribute.
**:

- ** Develop a set of guidelines for the Communications Champions to distribute the materials across GBS to ensure consistency in look & feel.
**:

- ** Maintain the formats and templates updated regularly and keep all GBS informed about all changes.
**:
**Strategic Messaging**:

- ** Partner and align with each one of the areas in GBS to understand their needs to communicate and advise on the best way to satisfy those needs within our communications framework.
**:

- ** Define a delivery plan for the communications to each one of our audiences in GBS: websites/sharepoints, social networks such as Yammer, E-mail messages, Meetings, among others.
**:
**Delivery execution stewardship**:

- ** Partner with all areas in GBS to ensure a coordinated delivery execution of the communications**:

- ** Oversee the incoming messages from our talent, our stakeholders and our future talent in order to keep the conversation alive**:
**Customer Relationship Model**:

- ** Supports de definition and execute the governance structure for each customer group and key stakeholder**:

- ** Analyzes requirements and evolution of each customer group and adjusts according**:

- ** Serves as a consultant to leadership to propose and execute appropriate customer strategies to drive desire culture**:

- ** Identifies and leverages opportunities to bring standardization of customer related protocols and interactions**:
**REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND/OR RELATED EXPERIENCE**:

- **_or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience_**

**Bachelors, Masters Degree is a plus**:
**Communications, Public Relations, Marketing**:
**6+ years**:
**Required Knowledge & Skills and/or Related Experience**:

- **Demonstrated experience in public relations, marketing and/or communications field**:

- ** Demonstrated ability to develop and maintain financial controls.
**:

- ** Effective training skills and team building capabilities for rapid ramp-up of functional tasks within area of responsibility.
**:

- ** Demonstrated leadership skills; strong oral and written communication, presentation, conflict resolution and negotiation skills.
**:

- ** Pays attention to details, produces accurate work and consistently meets deadlines.
**:

- ** Has prior management experience.
**:

- ** Familiarity with US GAAP or Business Services is preferred**:

- ** Problem solving and analytical skills with a proactive management style to implement new processes**:
**Required Abilities**:

- **People management and Leadership**:

- ** Work under pressure and Decision quality**:

- ** Negotiation and influence**:

- ** Problem solving and critical thinking**:

- ** Teamwork orientation**:

- ** Process improvement and drive for results**:

- ** Dealing with ambiguity**:

- ** Organizational agility and prioritization**:

- ** Assertive Communication and proactivity**:

- ** Strategy development and risk Management**:
**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R200726

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