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Program Manager, Employee Services, Corporate
hace 1 mes
Basic qualifications
- Experience defining program requirements and using data and metrics to drive decision-making
- 1+ years of experience delivering cross functional projects
- 1+ years of experience in program or project management
- 1+ years of experience working cross functionally with tech and non-tech teams
Job summary
Program Manager
**Location Flexible**: India, Costa Rica, Czechia, Poland, Romania
As a member of Amazon's Screening Services team, Program Managers support the business through the design, implementation, and leadership of Screening programs.
As a Program Manager, you are responsible for managing the lifecycle of a complex cross-functional program with significant impact.
Your deliverables will include initiatives that span organizations in support of significant business objectives.
As a program manager, you are accountable for tactically driving project initiatives in and outside your organization to deliver improvement for your customers and the business (s) you support.
You are able to define the project objectives, analyze data, and then drive improvements based on your analysis.
You understand the significant business problems in your program space, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.
You partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.
You use your judgment to question proposals and test assumptions (Q.
Do we need to deliver this at all?).
You enlist senior individual contributors and leaders to ensure solutions scale (or will scale).
You make smart trade-offs (e.g., time vs. effort vs. deliverables).
You create plans that have clear, measurable success criteria.
You clearly communicate progress and outcomes.
You oversee the gap between teams, processes, and systems.
You are able to solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
You demonstrate good judgment in how and when to escalate (without damaging relationships).
You are data-driven.
You regularly review metrics and proactively seek out new and improved data/mechanisms for visibility.
You ensure your program stays aligned with organizational objectives.
You understand program-management best practices.
You may be asked to use your knowledge to assess processes, program plans, and operations requirements.
You streamline and/or eliminate excess processes to deliver a superior service to customers and stakeholders in your space.
You influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction.
You are an excellent communicator.
You write effective narratives (e.g., Amazon 6-pager, PR/FAQ, reporting, etc.)
and present them effectively to leaders.
You routinely deliver the right things with limited guidance.
When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus).
A day in the life
In this role you will be expected to take ownership of your space by diving deep into the processes you are responsible, conducting data analysis to review service health, and then designing and implementing new projects that improve the service you are responsible for.
About the team
Come join a team of smart, human (kind and imperfect), innovative people who aren't afraid to challenge the status quo.
We create an environment of openness and fairness where failures are embraced and learned from and high performance is expected.
We focus on our people and believe that employees don't need to be micro-managed.
If you are looking for an opportunity to lead and manage your own space, while working with awesome people who laugh a lot, this is a good place for you.
Preferred qualifications
- Experience managing complex, cross-team projects
- Experience managing complex vendor relationships
