Mgr, Cust Success Mgmt

hace 4 semanas


San José, Costa Rica Cloud Software Group A tiempo completo

**About This Team**: include 2-3 lines about your team and what they do within the organization and company.
**Job Description/Responsibilities**:

- Manages a team with focus on policy and strategy implementation.
- Establishes operational plans with measurable contribution towards the achievement of results of the job function.
- Focus is on short-term operational plans (e.g., less than 1 year).
- Provides measurable input to new products, processes or standards in operational plans that will have some impact on the achievement of overall function results.
- Typically does not have budget accountability, but may manage certain processes or projects within a defined budget set by management.
- Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area.
- Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
- Problems are difficult and moderately complex.
- Problems typically impact multiple departments or specialties.
- Problems are typically solved through drawing from prior experience and analysis of issues.
- Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.
- Explains policies, practices and procedures of the job area to others within the organization.
- May work to justify and gain cooperation of other parties on practices, policies and procedures.
- Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.
- Manages a small to mid-sized team consisting of experienced professionals.
- Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Has hiring, termination, promotion and reward authority within own area, in accordance with manager review and approval.
**Required Experience/Skills**:

- Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
- Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
- Typically requires a University Degree or equivalent experience and minimum 7 years prior relevant experience.
- Manages experienced individual contributors within a single discipline within business unit
- Focus on short-term operations
- Typically no budget responsibility

**Optional Experience/Skills**:

- additional languages

**About Us**:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe.
When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere.
Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.
Everyone is empowered to learn, dream, and build the future of work.
We are on the brink of another Cambrian leap - a moment of immense evolution and growth.
And we need your expertise and experience to do it.
Now is the perfect time to move your skills to the cloud.


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