Jr Technical Support Representative
hace 2 semanas
**Join a team that is changing millions of lives.
**
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us?
**About this opportunity**
Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now.
Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users and ITSM.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
**MAIN RESPONSIBILITIES**
- Front Line Support for incoming calls
- Increase employee satisfaction by addressing customer needs
- Front Line Support on Incidents and Service Requests
- Participate during the on-call rotation
- Open Severity Bridge Calls
- Keep KPIs at minimum level
- Queue monitor/assignment
**In this role, you will**
***
**SCOPE & COMPLEXITY**
- Applies basic knowledge of processes and procedures
- Works on problems of limited scope
- Builds stable working relationships internally
- Brings limited experiences
- Needs training and close supervision
- Works on assignments that are routine in nature, but recognizes the need for occasional deviation from accepted practice
- Has little or no role in decision-making
**Expertise**
- Applies acquired job skills and company policies and procedures to complete assigned tasks
- Partially meets the requirements of production standard in terms of quantity, quality & customer compliance
**Supervision**
- Normally follows established procedures on routine work requires instructions only on new assignments
- Works under close supervision
**In this role, you'll need **
***
**EDUCATION & EXPERIENCE**
- High School diploma.
Technical Degree is a plus.
- Bachelor Degree from a four-year college
- At least 1 year of related experience
**LANGUAGES**
Proficiency in English
***
**TECHNICAL SKILLS
**Requires:
- Self-motivated
- Empathic
- Be able to work under pressure
- Easily adaptive to change
- Good communicator and facilitator
- Be able to work on rotating schedules
**Certifications**
Requires:
- Office and Windows
- Active Directory
- O365
- CISCO
- Service Now is a plus
- Six Sigma is a plus
**Sound like a good fit?
**
Great
Click the "Apply" link to let us know you are interested.
Not the right fit?
Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know?
Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy.
Please review our
**Applicant Privacy Policies**
***for additional information.
**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
**Equal Opportunity Statement**
LI-DR1
-
Technical Support Representative-Portuguese
hace 2 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Software Technical Services Representative
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Overview:We are seeking a Software Technical Services Representative to join our team. This role will involve:Providing top-notch client software support and responding to urgent requests.Troubleshooting product and technical issues, identifying root causes.Collaborating with cross-functional teams to resolve complex issues.Maintaining expert knowledge...
-
Technical Support Representative: Service
hace 7 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Technical Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoAt Kyndryl, we're driven by a passion for innovation and a commitment to excellence. Our team of experts designs, builds, and manages the mission-critical technology systems that power our world.We're seeking a talented Technical Support Representative to join our dynamic team. As a customer service representative, you will be on the front line serving our...
-
Technical Support Representative
hace 2 horas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoLooking for a new challenge in customer service? Want to work for a leading organization in the industry? Look no further! We are seeking a Trilingual Customer Service Representative to join our team at Equifax.As a key member of our customer-facing department, you will be responsible for addressing regular and escalated customer service inquiries,...
-
Technical Support Representative: Service Desk
hace 1 semana
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role Have...
-
Technical Support Representative: Service Desk
hace 7 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Business Analys Jr
hace 13 horas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**Business Analyst Jr. (Remote)****Heredia, Costa Rica**SGF Global is looking for a Business Analyst Jr., for IT enterprise in Heredia - Costa Rica.**Requirements**:- Bachelor's/University degree or equivalent experience- English C1- Full time (8h)**Specialized Knowledge**:- Good understanding/experience of the technology platforms in these domains:- C#...
-
Technical Support Specialist: IT Services
hace 6 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoAbout the RoleAt 1170 Kyndryl Costa Rica, we are seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their technology-related problems every day.We are looking for individuals who possess excellent communication and problem-solving...
-
Technical Support Representative
hace 4 días
San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completoPacific Barcode Latin America - Label Printing Solutions is expanding its operations in the region, driven by rapid growth and business opportunities.As part of our dynamic team at the new site, you will have significant career development potential.Reports to: General Manager (Latin America)Close collaboration with the technical support lead in California...
-
Technical Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Stryker A tiempo completo**Why Work at Stryker?**We are a company that impacts more than 100 million patients annually, and we're looking for talented individuals like you to join our team.As a customer service representative, you will be part of a dynamic and supportive team that provides solutions to our customers in their time of need.Here, you will have the opportunity to make a...
-
Technical Support Professional
hace 1 semana
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Night Shift Technical Support Representative: Service Desk
hace 2 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Cloud Pak For Technical Support Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**About the Role**We're seeking an experienced Technical Lead to join our team in Cloud Solutions. As a key member of our team, you'll be responsible for providing technical leadership and guidance to internal project teams and customers.**Key Responsibilities**Provide technical support assistance to clients and/or IBM field support using problem...
-
Client Service Representative
hace 4 días
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoWe're looking for a skilled Technical Support Representative to join our team at Kyndryl. As a customer service representative, you will be responsible for delivering exceptional client experiences, resolving technical issues, and collaborating with cross-functional teams.Responsibilities:Provide technical support to clients, identifying and resolving...
-
Product Experience Representative
hace 24 horas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a Product Experience Representative to join our team as a Technical Advocate. As a key member of our support department, you will be responsible for providing exceptional customer service and troubleshooting technical issues with our clients.Key Responsibilities:Provide outstanding customer support via phone, email, or...
-
Technical Support Specialist
hace 6 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Description: We are looking for a highly skilled Technical Account Manager to join our team at Amazon Web Services. As a Technical Account Manager, you will be responsible for managing and maintaining relationships with our enterprise customers, providing technical guidance and support, and helping them to achieve their business objectives using AWS...
-
Customer Support Representative
hace 3 días
San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completoJob Description What if you could use your people skills to support a product that impacts how communities' hospitals, homes, sports stadiums, and schools worldwide are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least-served industries.That's why we're looking for a talented...
-
Technical Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...