Associate Collector

Associate Collector – Santa Ana, Costa RicaAre you passionate about helping others and providing a world-class customer experience?
How about offering up your skills in a global business that is committed to moving money for better?
Join Western Union as a Associate Collector.Western Union powers your pursuit.We'll be looking to you to contact customers to determine the reason for payment and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, and procedures.Role ResponsibilitiesUses computerized system for tracking, information gathering, and/or troubleshooting.May answer inquiries and resolve problems.Requires general knowledge of the organization, products, and/or services and also requires ability to navigate computerized data entry system or other relevant applications.Performs one or more of the following operational support Accounts Receivable reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume agents or special subscribers.Work with Supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds, work with Sales to coordinate the best attention to the agents.Performs various administrative functions including standard management reporting requirements and continue to maintain agents reconciled to achieve collection effort goals.Analyze risk of collection cases and different scenarios, to mitigate loses.Role RequirementsBachelor's degree or be a student in business administration or related.1-2 years' experience in consumer and/or commercial collections.English required (76% B2+ - minimum).Knowledge in excel (certification is a plus).Detail oriented, excellent organizational and operational skills, ability to identify key issues and multi-task under tight deadlines.Working hours: Monday to Friday from 10 a.m. to 7 p.m. will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.