Regional It Manager
hace 2 semanas
Overview:
We are seeking an ambitious Regional IT Manager to oversee IT operations across our offices in the Americas including locations in Costa Rica, El Salvador, Uruguay, and the U.S. You will be responsible for driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization.
The role will act as the lead consultant for issues expressed by site end users with regard to IT services and you'll have the opportunity to contribute to the success of our clients, some of the world's leading digital brands.
**Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.
Join our global team of experts and grow your IT career with us.
**Responsibilities**:
- Oversee all reporting by local teams on the progress of daily, weekly, and monthly activities and ensure their completion
- Maintain on-site IT staff per the business requirements for IT coverage and actively lead and mentor these teams to improve their performance
- Set objectives and SMART goals for local IT staff, and perform monthly individual follow-ups to ensure goals are met while observing and responding to user feedback
- Implement and maintain best-in-class UX for end users
- Manage the local team to assess, prioritize, and allocate Service Desk tickets and other tasks
- Ensure that all IT Assets are managed throughout their lifecycle according to current processes, policies, and best practices
- Regularly report to the Global Head of IT Operations and Global IT team on performance, progress, issues, and anticipated future needs and work to resolve issues and identify areas of improvement in systems and IT Tools
- Assess the current workload and actively strive to create plans that will increase efficiency
- Work alongside the Global Head of IT Operations as required
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or Engineering
- ITIL certification preferred
- Proven success managing multiple geographically diverse teams of Technical Engineers or System Administrators
- Minimum of 5 years of experience in a similar role
- At least 3 years of experience in a direct team leadership role
- Experience in a global service provider environment preferred
- Strong understanding of Windows 10 and 11, Office 365, Exchange, Active Directory, and Server administration
- Excellent interpersonal skills and the ability to understand and anticipate user needs
- Firm grasp of service desk metrics & escalation procedures
- Ability to learn and adapt in a rapidly changing environment
- Professional fluency in English is essential, both written and verbal
-
Regional It Manager
hace 2 semanas
San José, Costa Rica Tek Experts A tiempo completoOverview:We are seeking an ambitious Regional IT Manager to oversee IT operations across our offices in the Americas including locations in Costa Rica, El Salvador, Uruguay, and the U.S. You will be responsible for driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization.The role will act as the...
-
Regional IT Manager
hace 4 días
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We are seeking an ambitious Regional IT Manager to oversee IT operations across our offices in the Americas including locations in Costa Rica, El Salvador, Uruguay, and the U.S. You will be responsible for driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization. The role will act as...
-
IT Regional Vendor Manager
hace 2 semanas
San José, Costa Rica Emerson A tiempo completo**PRINCIPAL FUNCTIONAL RESPONSIBILITIES**: - Manage the in-region relationship between Emerson, its divisions, and key third-party vendors to ensure that the proper support and attention are given to the Emerson account. - Be involved in or lead negotiation of favorable terms, conditions, and pricing with key third party vendors. - Participate in the...
-
Regional Communication Manager
hace 5 días
San José, Costa Rica British American Tobacco A tiempo completo**ROLE PROFILE** **JOB TITLE**:Regional Communication Manager** **GRADE: G35** **EXTERNAL JOB TITLE**:Regional Communication Manager **FUNCTION: DBS** **SUB FUNCTION: GBS** **CITY & COUNTRY: Costa Rica, San Jose** **ROLE PROFILE** **JOB TITLE**:Regional Communication Manager** **GRADE: G35** **EXTERNAL JOB TITLE**:Regional Communication...
-
IT Manager
hace 2 semanas
San José, Costa Rica Gensler A tiempo completoYour Role The IT Manager is responsible for managing IT operations in a Gensler office, with oversight over one or more satellite office. Daily Operations responsibilities consist of managing team members and processes, which touch Gensler’s Messaging, Network (LAN/WAN), VoIP, Server and Workstation functional areas. Management operations include daily...
-
Regional Communication Manager
hace 2 semanas
San José, Costa Rica British American Tobacco A tiempo completo**ROLE PROFILE****JOB TITLE**:Regional Communication Manager****GRADE: G35****EXTERNAL JOB TITLE**:Regional Communication Manager**FUNCTION: DBS****SUB FUNCTION: GBS****CITY & COUNTRY: Costa Rica, San Jose****ROLE PROFILE****JOB TITLE**:Regional Communication Manager****GRADE: G35****EXTERNAL JOB TITLE**:Regional Communication Manager**FUNCTION: DBS****SUB...
-
HR Ops Manager, Regional Center
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree completed. - 3+ years of experience in Human Resources or Shared Services. - 5+ years of experience as Front-line...
-
Hr Ops Manager, Regional Center
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...
-
Regional It Leader
hace 2 semanas
San José, Costa Rica Gensler A tiempo completoYour RoleThe Regional IT Leader is responsible for managing IT operations for approximately 500 employees in the LATAM region.Daily responsibilities consist of managing team members, the service management processes and the expectations of about 500 end-users.Actively communicate with leadership, Studio Directors and end-users to inform, educate and monitor...
-
Regional Program Design Manager
hace 7 días
San José, Costa Rica Habitat for Humanity A tiempo completoHabitat for Humanity International is seeking to hire an experienced and professional **Regional Program Design** **Manager**. Habitat for Humanity is building a new programmatic identity based on our Theory of Change and greater collaboration as we work towards one integrated Habitat network. This role is part of the effort to integrate the Theory of...
-
Regional Sales Manager
hace 3 días
San José, Costa Rica Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Regional Audit Manager
hace 2 semanas
San José, Costa Rica World Vision International A tiempo completoVisionFund's work seeks to end intergenerational poverty through financial products and services.We're about the long-term change that ensures children can break free of the poverty cycle, for good.By supporting people and communities living in poverty to develop and grow their livelihoods, VisionFund is catalysing sustainable economic growth to break the...
-
It Manager
hace 2 semanas
San José, Costa Rica World Network Systems A tiempo completo**Responsibilities**- Manage and supervise IT Projects- Meet with clients to gather needs and write Proposals- Manage projects and deliverables related to IT systems development, maintenance, and deployment- Order Equipment for projects- Interview and hire techs for projects- Monitor performance against company standards and best practices- Assist with...
-
Regional Program Manager, Latam
hace 1 semana
San José, Costa Rica JLL A tiempo completoAbout JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...
-
Regional Employee Care Manager
hace 2 días
San José, Costa Rica Intel A tiempo completoThe Regional Employee Care manager oversees a team of customer service professionals who deliver HR support to Intel Employee across a given region.This role oversees contact center operations and ensures the KPIs are meeting and exceeding expectations.In addition, the Regional Employee Care manager, continually drives process improvements to increase level...
-
Regional Occupational Health and Safety Manager
hace 11 horas
San José, Costa Rica The Coca-Cola Company A tiempo completo**Why be part of Coca-Cola Latin America?** We are accelerating our momentum as the fastest growing consumer goods company in Latin America. People are our focus when we collaborate with our diverse network of locally connected manufacturers and when we return every drop of water we use to communities and nature. We empower our employees to challenge the...
-
Regional Occupational Health And Safety Manager
hace 2 semanas
San José, Costa Rica The Coca-Cola Company A tiempo completo**Why be part of Coca-Cola Latin America?**We are accelerating our momentum as the fastest growing consumer goods company in Latin America.People are our focus when we collaborate with our diverse network of locally connected manufacturers and when we return every drop of water we use to communities and nature.We empower our employees to challenge the status...
-
Regional Process Manager Americas
hace 2 días
San José, Costa Rica Cisco Systems A tiempo completoThe Regional Process Manager runs, supports, or enables commercial transactions for Cisco's customers, partners, or internal collaborators.They specialize in one or more areas of the end-to-end commerce process.The Regional Process Manager drives efficiency in operational processes with a focus on removing friction for partners, improving efficiency and...
-
Hr Project Manager, Regional Expansions, Pxt
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years' experience of relevant HR project/program management experience.- Bachelor's Degree- Expertise in leading large-scale (global or regional) project management of complex expansion projects, related to new geographies and/or businesses.- Experience in working with project planning methodologies, tools, and leading change through data-driven...
-
Regional Supply Chain Manager
hace 5 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewWe are seeking a highly experienced Regional Supply Chain Manager to join our team at Citi. This is a senior management level position responsible for leading the supply chain function and achieving strategic objectives.The ideal candidate will have extensive experience in managing cross-functional teams, developing and executing sourcing...