Senior Manager, Gbs Process Owner

hace 8 horas

Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

The Senior Manager, GBS Process Owner - BPO Order to Cash will play a key leadership role, in defining and driving end-to-end efficient process design efforts across the Order to Cash (O2C) workstream.
Owns and drives the Business Relationship framework - Key collaborators will include Division leaders, finance leads, Commercial Leadership and other Business Leaders whose processes are being served by the BPO.
**Key Responsibilities**:
This manager will be responsible for the following activities for O2C.
- Responsible for driving successful delivery of O2C outsourcing services and representing the BPO organization to Business Unit Leadership, Divisional Leadership and other partners.
- Drive accountability for the BPO provider to deliver on SLAs and critical metrics across workstreams.
- Drive standardization of process and delivery method across ~24 sites that the BPO provider is supporting.
- Supports the existing design and future improvements of Enabling Technology through business and technology partner engagement while standardizing technology and where feasible, processes across business platforms
- Supports the collection processes within the Global Business Services group that drives cash flow initiatives (including but not limited to integrating a credit policy and internal reporting capabilities of the O2C teams)
- Works in close collaboration with the O2C GPO organization to ensure process standardization and alignment where possible
- Communicates, coordinates and incorporates organizational readiness.
- Ensures that related process activities and changes are programmatically consistent with the objectives of the company, and accurately operationalized and coordinated to ensure a cohesive and consistent service experience
- Coordinate Process Design and communicates with process users
- Support the stabilization of processes in the BPO
- Is the focal point for requested deviations, and has the authority to approve changes in the process if the changes are required
- Identifies gaps and issues that prohibit efficient and effective use of the business process to support business requirements across all functions
- Review key performance indicators with management functions at least monthly.
Identify and coordinate the root cause of service deficiencies and supervise activities completed for service remediation
- Leads the identification of improvements
- Remedies deficiencies or improves the efficiency and effectiveness of the business process for which they are responsible
- Highly Collaborative role
- Ensures that appropriate inputs and resources are brought to bear with a view of meeting organizational needs.
**Skills Required**:

- 10/12 years of dynamic work experience in finance, accounting with 3-5 years within a Shared Service structure process
- "Roll up your sleeves" and can-do demeanor, upbeat, forward-thinking leader with strong ability to multi-task & collaborate.
Excellent business insight - making the right calls at the right time
- Focuses on the big picture, and is able to drill into the detail and understand the impact.
Understands how the business works and the upstream and downstream activities that impact and are impacted by Finance
- Able to partner with key technology collaborators and external vendors on large technology implementations.
Experience with large and cross organization projects
- Ability to engage with, mentor, and quickly affect change across other teams/departments; ability to maintain collective motivation throughout the project
- Leadership, influential, interpersonal and "big picture" skills to facilitate change and work with senior management, division management, and business unit partners
- Intuition for business to develop effective partnerships with key collaborators and provide a strategic perspective in discussions and communications; including framing the needs of Finance and Groups in context of the larger Thermo Fisher organization

**Contacts**:

- ** Project Resources**: The Process Owner will work across the BPO shared service team, shared service site and process directors, internal technology teams and external consultants.
Project team members include both Thermo Fisher resources and outside vendors
- ** External Stakeholders**: The Process Owner may work with external team members to communicate changes in existing processes

**Location & Working Conditions**:

- Travel will be required.
- Travel is estimated to be approximately 10%

  • Senior Manager, Gbs Global Process Record To Report

    hace 19 horas

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    The Senior Manager, GBS Global Process Record to Report will play a key leadership role, in defining and driving end-to-end optimal process design efforts across the Record to Report (R2R) workstream.This role will also be responsible for collaborating with Accounting Operations, Group/Division controllers, Compliance, Internal Audit, PPI, Automation, IT and...

  • Senior Process Optimization Manager for Global Finance

    hace 6 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the RoleThe Senior Process Optimization Manager for Global Finance will play a key leadership role in defining and driving end-to-end optimal process design efforts across the Record to Report (R2R) workstream. This position will collaborate with Accounting Operations, Group/Division controllers, Compliance, Internal Audit, PPI, Automation, IT, and...

  • Sr. Manager, Gbs Shared Services Productivity

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:The Sr.Manager, GBS Shared Services Productivity & Performance Management will play a key leadership role in driving productivity and operational effectiveness and efficiency throughout GBS globally, across workstreams including Order to Cash, Procure to Pay, Record to Report and Customer Care.This role will also be key in setting a...

  • Manager, Gbs Business Intelligence

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:The GBS Business Intelligence Manager will play a key leadership role in driving performance analysis, analytics, dashboards and reporting throughout GBS Shared Services globally.The individual will lead a team responsible for the development and management analytics, dashboards, performance metrics and reporting needs of various teams...

  • Manager, Gbs Business Intelligence

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    The GBS Business Intelligence Manager will play a key leadership role in driving performance analysis, analytics, dashboards and reporting throughout GBS Shared Services globally.The individual will lead a team responsible for the development and management analytics, dashboards, performance metrics and reporting needs of various teams globally and across...

  • Sr Manager, Gbs Digital Enablement

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:The Sr.Manager, GBS Shared Services Digital Enablement will play a key leadership role in driving performance analysis, analytics, process automation, dashboards and reporting throughout GBS Shared Services globally.The individual will lead a team responsible for the development and management of process automation, analytics,...

  • Project Lead, Gbs Enablement

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:Thermo Fisher Scientific established a Global Business Services (GBS) organization to provide consistent, exceptional service to its businesses.The GBS Enablement Team Project Lead, will lead the execution of the program management and ensure that critical activities get the right focus.They will be responsible for managing the program...

  • Project Manager

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Position Summary:Thermo Fisher Scientific established a Global Business Services (GBS) organization for the EMEA region to provide consistent, exceptional service to its businesses.The GBS PMO Project Manager will manage the execution of the program and ensure that critical activities get the right focus.They will be responsible for managing the program...

  • Financial Business Partner

    hace 1 semana

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a world leader in serving science, with a mission to enable customers to make the world healthier, cleaner and safer.We support our customers in accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through...

  • Communications & Change Manager

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    ** Job Title**: Program Enablement, Communications & Change Manager- ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader- ** Group / Division**: Corporate / Global Business Services (GBS)- ** Career Band**: Band 7- ** Job Track**:Professional**Position Summary**:The role targets preparing GBS and customers/partners to...

  • Communications & Change Manager

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title**: Program Enablement, Communications & Change Manager- ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader- ** Group / Division**: Corporate / Global Business Services (GBS)- ** Career Band**: Band 7- ** Job Track**:ProfessionalThe role targets preparing GBS and customers/partners to change to new structures,...

  • Senior Global Finance Operations Manager

    hace 6 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About Thermo Fisher ScientificAt Thermo Fisher Scientific, our finance teams play a vital role in driving business decisions and achieving our mission of enabling customers to make the world healthier, cleaner, and safer. Our diverse and global presence offers significant opportunities for career growth and development. With revenues exceeding $40 billion,...

  • Project Manager Iii

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **MS About Thermo Fisher Scientific**:- ** Job Title**: Project Lead, GBS Enablement- ** Reports to**: Sr.Manager PMO, GBS Enablement- ** Group / Division**: Corporate / Global Business Services- ** Career Band**: 6- ** Location**: Costa Rica**Position Summary**:Thermo Fisher Scientific established a Global Business Services (GBS) organization to provide...

  • Sr Director, Digital Enablement, Gbs

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:The Sr Director, Digital Enablement will play an integral role in transforming the way we work in Global Business Services (GBS).Working with global and local leadership, this role will assess the current state and define areas of focus for exploiting digital technology.This leader will work closely with multiple stakeholders and partner...

  • Senior Financial Business Partner

    hace 1 semana

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Company Overview:Thermo Fisher Scientific, a global leader in the scientific research and clinical diagnostics industries, is seeking an experienced Senior Financial Business Partner to join its Global Business Services unit. This exciting opportunity offers a chance to make a meaningful impact on the company's financial strategy and execution.Job...

  • Operational Transformation Manager

    hace 6 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, we pride ourselves on delivering challenging work and valuing performance, quality, and innovation.We are a successful and growing global organization that encourages our employees to perform at their best. With significant investments in R&D, we give our people the resources and opportunities to make meaningful contributions to...

  • Gbs Data Analyst

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Position Summary**:This role provides an exciting opportunity to be part of the ever-evolving Shared Service Centers' (SSC) Enablement Team.Providing crucial support to the Operational Work Streams, the Performance Management Analyst will be responsible for ensuring the timeliness and accuracy of critical reporting internally and to the Business.Working...

  • Manager, Finance

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **About Thermo Fisher Scientific**:At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our mission of enabling our customers to make the world healthier, cleaner, and safer, and make us a stable and trusted industry leader.From Financial Planning & Analysis, Tax,...

  • Manager, Finance

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **About Thermo Fisher Scientific**:At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our mission of enabling our customers to make the world healthier, cleaner, and safer, and make us a stable and trusted industry leader.From Financial Planning & Analysis, Tax,...

  • Implementation Project Manager

    hace 2 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **MS About Thermo Fisher Scientific**:- ** Job Title**: Transition Support Specialist, GBS Enablement- ** Reports to**: GBS Implementation Director- ** Group / Division**: Corporate / Global Business Services- ** Career Band**: 6- ** Location**: Costa Rica**Position Summary**:Thermo Fisher Scientific established a Global Business Services (GBS) organization...