Analyst, It Ops Services

hace 1 día


Cartago, Costa Rica Edwards Lifesciences A tiempo completo

**Key Responsibilities**:

- Develop region-specific native language course material and communications (training material, web-based training, videos)
- Deliver one-on-one and custom training in region-specific native language
- Provide support and training
- Serve as regional Focal/VoC to ensure consistent global training
- Work with the SMEs in regard to training material and content to be covered; update training documents as needed
- Perform administrative duties associated with conducting instructor-led training (including all pre-training prep work, administering schedules, obtaining system logins, sign-in sheets and post-training assessments, travel coordination, conference room and IT setup, training calendar invitations and management)
- Manage regional IT course offerings in LMS
- Maintain updated records of training curriculum and materials
- Monitor and report VoC metrics to ensure continuous improvement
- Perform related duties as assigned or requested
- Develop, create, and implement IT processes and policies as it relates to Change Management/Control, Compliance, Governance, and Vendor Management including activities within the full life cycle of the designated IT processes such as:

- Negotiates and interprets change requests to IT systems to ensure they are managed in a controlled manner and determine and follow up on any additional technical information that may be needed.
- Develops and creates internal and external processes for IT Governance (e.g., system and data access.
- Collaborates with IT stakeholders to negotiate and establish vendor contracts and service level agreements.
- Compiles and consolidates data for recurring and ad-hoc management reporting and metrics

Education and Experience:
Bachelor's Degree in Computer Science, Business, or related discipline, 2 Years of experience previous related experience required.
Additional Skills:

- Experience as an IT Trainer, Technical Trainer or similar role
- Proven ability to present technical training material to groups of 10+ participants
- Adaptable to changing priorities and direction
- Good understanding of corporate computer security principles
- Excellent communication skills with the ability to explain technical terms plainly
- Ability to interact professionally with all organizational levels
- Ability to adapt to colleagues with diverse cultural backgrounds
- Limited knowledge of industry practices and standards
- Applies company policies and procedures to resolve routine issues
- Develops competence by performing structured work assignments
- Additional certification in training (e.g.
Certified Technical Trainer) is a plus
- Excellent problem-solving, organizational, analytical and critical thinking skills
- Fluency in Portuguese is a plus
- Ability to travel (30%)
- Adhere to all company rules and requirements (e.g.
pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others, as well as to the protection of the environment and prevention of pollution under their span of influence/control
- Experience working in a FDA regulated environment preferred
- Good organization and time management skills
- Good written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills.



  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Develop, create, and implement IT processes and policies as it relates to Change Management/Control, Compliance, Governance, and Vendor Management.Analyze and determine the appropriate course of action for non-compliance/conformance deviations**Key Responsibilities**:- Leads and provides guidance in developing, creating, and implementing IT processes and...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. For more than 60 years, we have established a remarkable track record around that innovation: Work that enables clinicians around the world to enhance and save lives. We are experiencing massive...

  • It Supporter

    hace 1 día


    Cartago, Costa Rica Coloplast A tiempo completo

    **Location**:Cartago, Costa Rica, CR**Job Family**: Information Technology**Country/Region**: Costa RicaWe are looking for Global IT who is responsible for all IT in Coloplast - across sites and functions.We support our colleagues and to cooperate with them on how to make the best technology decisions.In Global IT, we take care of everything from supporting...

  • It Business Analyst

    hace 1 día


    Cartago, Costa Rica Boston Scientific A tiempo completo

    Additional Locations:  Costa Rica-Coyol     Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance  At our company, we value diversity and believe it is our greatest strength.We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities.Our belief...


  • Cartago, Costa Rica Coloplast A tiempo completo

    **Location**:Cartago, Costa Rica, CR**Job Family**: Information Technology**Country/Region**: Costa RicaWe are looking for IT Support Team Leader who is responsible for IT in Coloplast - across all sites and functions.Global IT Professionals work out 12 countries with Denmark and Poland being the largest IT hubs.In Global IT, we take care of everything from...


  • Cartago, Costa Rica Global Services Business A tiempo completo

    International Company is looking for a Manufacturing Business Analyst Strong Knowledge in Medical Manufacturing Process, Camstar/Opcenter configuration knowledge Understanding in ERP Work with business stakeholders and users to understand their needs and requirements Support existing business systems Analyze requirements to develop solutions based on...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Staff IT Cloud Engineer - Technology OperationsContribute to IT system architecture, design solutions, and projects focused on cloud infrastructure.Provide a robust Site Reliability Engineering-driven approach to release management, infrastructure operations, and disaster recovery troubleshooting.**Key Responsibilities**:Architect robust cloud solutions that...

  • IT Technician

    hace 1 semana


    Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Location**: Cartago, Costa Rica, CR **Job Family**: Manufacturing **Country/Region**: Costa Rica **Job Function Summary**: This person will provide support in all the maintenance activities of the Server Room, like, rack cleaning, arrange/install/replace/punching/labeling of network cables, also will provide support on the maintenance tasks of the...

  • It Senior Manager

    hace 1 día


    Cartago, Costa Rica Baxter A tiempo completo

    **This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • IT Developer

    hace 3 días


    Cartago, Costa Rica H.B. Fuller A tiempo completo

    We are looking for the best and the brightest to charge ahead into the future of adhesives with us. As a global company we are striving to reach the entire world with our products and to do that, we need you. We need your unique skills and passion. We need the creative spirit of our world’s best new professionals and scientists to continue...

  • It Developer

    hace 22 horas


    Cartago, Costa Rica H.B. Fuller A tiempo completo

    We are looking for the best and the brightest to charge ahead into the future of adhesives with us.As a global company we are striving to reach the entire world with our products and to do that, we need you.We need your unique skills and passion.We need the creative spirit of our world's best new professionals and scientists to continue...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Develops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders.**Key Responsibilities**:- Performs root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including...

  • Senior Cost Analyst

    hace 1 día


    Cartago, Costa Rica Biomerics A tiempo completo

    Biomerics is a leading provider of innovative polymer solutions for the medical device and biotech industries.As a world-class contract manufacturer, we specialize in the design, development, and production of medical devices for diagnostic and interventional procedures.We are focused on next-generation solutions for the vascular access, electrophysiology...


  • Cartago, Costa Rica Boston Scientific A tiempo completo

    Additional Locations:  Costa Rica-Coyol   Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At our company, we value diversity and believe it is our greatest strength.We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities.Our belief is...


  • Cartago, Costa Rica Boston Scientific A tiempo completo

    Additional Locations:  Costa Rica-Coyol   Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance   At our company, we value diversity and believe it is our greatest strength.We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities.Our belief is...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Manage team to ensure smooth and continuous operations in engineering.**Key Responsibilities**:- Manage and/or lead a small team within assigned function.- Plan and direct assigned operational and project activities with the accountability for successful completion of assigned deliverables- Identify opportunities and lead the execution of changes to drive...


  • Cartago, Costa Rica Gsk A tiempo completo

    In GSK Consumer Healthcare, we are on an incredible journey as we prepare to create a new, standalone, world leading company with a 100% single-minded focus on everyday health.We are doing this at a time when the work we do has never mattered more.With the COVID pandemic, people are increasingly looking for ways to manage their own health and wellbeing and...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Develops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders. **Key Responsibilities**: - Leads efforts to reengineer and optimize business processes and systems by assessing business needs and...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Innovation starts from the heart.At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives.At the core of this commitment is our investment in cutting-edge information technology.This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    **Key Responsibilities**:- Performs root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy- Assesses business needs of assigned functional area; including but not limited to determining which business processes to re-engineer or automate.Develop and propose technology...