Operations Manager
hace 3 semanas
Bill Gosling Outsourcing is committed to the career development of our people.
If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started
MAKING LIVES BETTER, ONE CONNECTION AT A TIME
For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock
PURPOSE OF THE POSITION:
The Operations Manager is responsible for the overall performance and budget of their multiple client groups.
They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
This position is 100% onsite in Belen Heredia, San Jose.
Work at home is not available for this position.
Our office is located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia.
RESPONSIBILITIES
- Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
- Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
- Understand Client SLAs and contractual requirements to ensure we met objectives
- Manage all inventory in line with company requirements
- Ensure that all necessary facilities and/or tools are available for use by employees
- Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
- Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
- Manage all client reporting and internal reporting and billing requirements in a timely manner
- Performance manage direct reports and overall team to ensure we grow and develop our talent
- Develop strategies to enhance productivity or improve processes and procedures
- Prepare monthly forecasts, revenue and expenses for portfolios
- Motivate staff through established incentive programs or ad hoc contests
- Establish work schedules to meet Company and client requirements
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
REQUIRED EXPERIENCE/QUALIFICATIONS
- 2+ years managing 100+ people in outsourced call center.
Experience managing multiple clients or LOB's is a plus
- Great at fostering and growing Client relationships
- Strong problem solving skills, 6 Sigma green belt is a plus
- Culture eats strategy for breakfast
Demonstrated ability to build a high trust, high performance culture
- Skilled team player - track record of partnership with internal and external stakeholders
ARE YOU A GOSLING?
- At Bill Gosling Outsourcing, we live by our 5 core values
If these resonate with you continue reading and join our team_
- _ Never Satisfied - Do you have a fire in your belly to win?
We want people on the team who want to win and are willing to commit themselves to this outcome._
- _ Able to Grow, Eager - _In order to get better, you must crave to learn continually.
You have a desire to always be learning, growing personally and professionally._
- _ Make Others Better - _Simply put, for our business to survive and thrive, it will only happen if we all get better.
That means everyone at Bill Gosling, not just yourself._
- _ Creativity and Innovation - Methods of doing business are rapidly evolving.
_We must continually innovate and discover technology solutions that provide superior outcomes._
- _ Have Fun, Energetic - We focus on celebrating our wins along the way, _laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family._
WHERE ARE WE
We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information
LinkedIn: Bill Gosling Outsourcing
If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you
-
Manager, Technology Operations
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Manager, Technology Operations - Santa Ana, Costa Rica**Do you want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry?Come join our growing team and help shape our company's digital capabilities and revolutionize an industryJoin Western Union as Manager, Technology Operations.**Motivated by our...
-
Manager Operations
hace 3 semanas
San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...
-
Office Operations Manager
hace 9 horas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo**Job Overview**We are looking for an Office Operations Manager to join our team at Bill Gosling Outsourcing. As an administrative assistant, you will be responsible for providing high-level administrative support to our senior management team, ensuring seamless day-to-day operations and facilitating strategic initiatives.Key Responsibilities:Manage...
-
Manager, Technology Operations
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Manager, Technology Operations **- Santa Ana, Costa Rica**Are you looking forward to building strategic direction and ongoing operation and oversight of key technology governance processes that lead to efficient and compliant operations within the IT Infrastructure and Operations organization?Join Western Union as Manager, Technology Operations.**Motivated...
-
Payment Operations Manager/Program Manager
hace 3 semanas
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Payment Operations Manager/Program Manager** Location**:San Jose, CA (Hybrid)**Duration**:6+ months contract with possible extension**Contract Type**:W2 Only**Pay Range**:$50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships.Within our Payments and Financial Services...
-
Site Operations Manager
hace 21 horas
San José, San José, Costa Rica Johnson Controls A tiempo completoJob OverviewWe are seeking a skilled and experienced Field Project Manager to join our team at Johnson Controls. This is a key role that requires strong leadership and management skills, with a focus on ensuring the successful delivery of installation projects.About the RoleThe Field Project Manager will be responsible for managing and coordinating the work...
-
Operations Manager
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completo**Overview**:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...
-
Operations Manager
hace 4 semanas
San José, San José, Costa Rica Binance A tiempo completoBinance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...
-
Customer Operations Manager
hace 4 semanas
San José, San José, Costa Rica Cloudera A tiempo completoJob Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our teamCloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...
-
Operations Manager
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...
-
Manager, Privacy Operations
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Manager, Privacy Operations - Santa Ana, Costa Rica**Are you keen on protecting personal information by adopting the most advanced regulatory standards?Would you like to play a key regional role in a global organization?Join Western Union as a Manager, Privacy Operations.**Motivated by our values: purpose driven, globally minded, and trustworthy &...
-
Data Operations Manager
hace 21 horas
San José, San José, Costa Rica Zm Financial Systems A tiempo completoZm Financial Systems empowers people to make better decisions and achieve brighter futures by providing accurate and timely financial data.The Analytic Data Manager plays a crucial role in leading and managing a diverse team of Associates supporting the Corporate Finance Group (CFG) and Project and Infrastructure Finance - Ratings & Research Support (RRS)...
-
Marketing Operations Manager
hace 4 semanas
San José, San José, Costa Rica Arkose Labs - Costa Rica A tiempo completo**About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...
-
Marketing Operations Manager
hace 4 semanas
San José, San José, Costa Rica Arkose Labs A tiempo completo**About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...
-
Americas Sales Operations Manager
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoThis role is for a Sales Operations Manager on the Americas Customer Enablement and Solutions Team (CEandS) within the Go To Market Organization (GTMO).As a Sales Operations Manager, you will lead a team of 8 customer business analysts (CBA's) in setting priorities for the team, getting results across boundaries, ensuring an inclusive work environment,...
-
Benefits Operations Manager
hace 17 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary:We are seeking an experienced Benefits Operations Manager to join our team in San Jose, Costa Rica. The successful candidate will have a strong background in HR, benefits administration, and process improvement.Responsibilities:Process Improvement: Develop and implement process improvements to drive efficiency and quality.Team Management: Manage...
-
Experience Operations Manager: Latam
hace 2 días
San José, San José, Costa Rica Collective Hospitality A tiempo completoComo una empresa joven y ambiciosa, Collective Hospitality está en una trayectoria de rápido crecimiento y evolución.Estamos constantemente buscando nuevas formas de mejorar nuestros servicios y ampliar nuestro alcance.Collective Hospitality We are the travel scene for the next-gen adventurer.With over 70 unique, vibe packed properties across Southeast...
-
Operations Manager
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...
-
Operations Manager
hace 17 horas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBecome an integral part of our dynamic team at Bill Gosling Outsourcing!We are looking for a results-driven Operations Manager to drive business success through performance enhancement. The successful candidate will have a proven track record in leading teams and driving productivity improvements.This is a fantastic opportunity for someone who thrives in a...
-
Business Operations Manager
hace 4 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoTCS World Travel has hosted guests on adventures of a lifetime for over 30 years.We have developed and operated over 300 expeditions to more than 200 destinations.Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe.TCS operates luxury jet tours under its own brand as well as for strategic...