Team Manager, Screening Svcs
hace 10 horas
2+ years of experience managing teams. - Currently in an L4 position - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) - Excellent verbal and written communication skills.
Job summary
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for
The Team Manager, sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key job responsibilities
People Management:
- Leads and develops associates, responsible for performance management, coordination and evaluation of the team. Manages the team and ensures high service delivery and execution.
- Actively participates in and drives the continuous improvement culture (Lean Six Sigma)
- Achieves performance goals and objectives.
- Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures.
Project Management and Communication:
- Identifies customer impacting issues and implementing solutions and process improvements to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
- Drives process improvements to enhance the operational efficiency of the site. Utilizes resources provided by internal systems, departments, policies, and procedures.
- Investigates discrepancies, finds and implements solutions.
Presents high quality data findings.
- Identifies need, creates and distributes standard communications.
- Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with mínimal guidance from Manager.
Customer Service:
- Manages key stakeholders both internal & external.
Subject Matter Expertise:
- General understanding of HR Services workload and priorities.
- Performs audits of team’s work. Assists in developing and approving guidelines.
- Advocates for HR Services.
Six Sigma Certification (Green Belt or above). HR Services Experience. Project Management Skills.
-
Team Mgr, Screening Services
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Basic Qualifications**: - 1+ year of experience managing and developing direct reports. Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail - Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings,...
-
Screening Services Team Lead
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking an experienced Team Manager to lead our Screening Services team in Costa Rica. This is a unique opportunity to work with Amazon's Screening Services and contribute to the development of HR plans and solutions.Key ResponsibilitiesManage Background Check program support, including adjudication and employee screening services for US...
-
Background Screening Specialist
hace 5 días
San José, San José, Costa Rica Scoutlogic Background Screening A tiempo completoCompany Overview:Scoutlogic Background Screening is a leading provider of background screening services. We are committed to delivering high-quality results while maintaining the highest level of integrity.Job Summary:We are seeking an experienced Education and Employment Verifications Specialist to join our team. As a key member of our verification...
-
Program Manager, Screening Services, Operational
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5-7 years of overall experience - Bachelor's Degree - Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards. Job summary This is a great opportunity to create programs from the ground up in support of our team mission. We are building a new Operations Excellence program to create mechanisms that...
-
Senior Research Analyst
hace 5 días
San José, San José, Costa Rica Scoutlogic Background Screening A tiempo completoJob Summary:We are seeking a detail-oriented Senior Research Analyst to join our team at Scoutlogic Background Screening. As a key member of our research team, you will play a vital role in retrieving and verifying applicant information from various sources.About the Role:This is an exciting opportunity to work with a dynamic team that values accuracy,...
-
Business Analyst, Screening Services, Operational
hace 10 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - Prior experience with data visualization tools such as QuickSight, Excel, Tableau, Power BI - Intermediate SQL skills and an ability to learn new SQL languages. Job summary We are building a new team and need a strong analyst to help create something special by developing insights to guide our growth and help accomplish our...
-
Operations Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is seeking an Operations Support Specialist to join its HRSS Operations team. This role will provide operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team.The successful candidate will serve as the liaison between...
-
Quality Control Manager, Screening
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's degree - 5+ years experience in Compliance/AML, risk or assurance functions - 2+ years experience managing a team of investigator or auditors. - Proficient in Microsoft Office. The AML Programme team in Registration and Compliance (R&C, part of Selling Partner Risk) is looking for a Quality Control Manager to lead, manage and develop a global...
-
Process Lead
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ year HR or investigation related experience required - Experience in a Screening Services. - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) or 2+ years Amazon experience - Exceptional communication. Fluent verbal and written English and French...
-
Business Analyst, Employee Screening Services
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in Business, Engineering, or other quantitative fields such as Mathematics and Statistics - Experience in an analytical role with the ability to interpret data, build reports, analyze results, identify trends or patterns in complex data-sets and maintain real-time dashboards. - Advanced working knowledge of SQL and Excel. - Experience...
-
San José, Costa Rica Scoutlogic Background Screening A tiempo completo**Company Overview** **Job Summary** **Responsibilities** - Retrieves and enters a variety of information from various computer and web-based systems related to an applicant’s education and employment history - Searches and retrieves information from files, computer records, and other documents - Locates information and documents quickly and accurately...
-
Recruiting Manager
hace 2 días
San José, Costa Rica EX2 Outcoding A tiempo completoThe recruiting manager will manage our recruitment to ensure we hire qualified employees to meet our company’s current and future needs. You should also be able to prepare progress reports on all recruiting campaigns. Responsibilities for Recruiting Manager - Set clear goals and benchmarks for the recruitment team - Train and supervise recruiters in the...
-
Rcs QA Specialist
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBASIC QUALIFICATIONS - Minimum 2 years experience in AML or Screening investigations or auditing. - Proficient in Portuguese and English (+B2) - Proficient with the use of Microsoft Office. Risk and Compliance Services (RCS) is rapidly expanding its presence across Amazon’s diverse compliance programs globally. RCS Quality is looking for independent,...
-
Process Lead
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6 months + HR or investigation related experience required - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) - Exceptional communication. Fluent in English language verbal and written - Computer operating and database management skills - MS Office...
-
Ops Manager, Recruiting Svcs, Recruiting Services
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoA completed Bachelor’s Degree from an accredited university - Direct management experience in a shared services or customer service environment (Preferred Domain : Human Resource Shared Services) - Experience with performance metrics, process improvement, and Lean methodologies - Experience with the full staffing life cycle, including interviewing, hiring,...
-
HR Associate, Screening Services
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ months of human resources experience - 6+ months of customer service experience - Experience in confidential environments - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) **This is a seasonal contract of 4 months** As a member of Amazon’s...
-
Team Manager
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1 year of experience managing a team of at least 15 employees - Ability to maintain strict confidentiality regarding compensation, benefits and employee issues. - Advanced working knowledge of MS Office (specifically MS Excel). - Excellent verbal and written communication skills (English/Spanish proficiency). - Scheduled flexibility is a must, either to work...
-
Erc Team Manager
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience. - Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management). - Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...
-
Human Resources Analyst for Screening Services
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking an experienced Human Resources Analyst to join our Screening Services team in Costa Rica. The ideal candidate will have a strong background in human resources and customer service, with experience working in confidential environments.Job ResponsibilitiesThe successful candidate will be responsible for reviewing results and...
-
Team Manager, Transfers
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years of HR experience or 2+ years of Manager Experience- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) - Exceptional communication. Fluent verbal and written English language skills - Strong management of MS Office. Job summary Join Amazon’s HR...