French & English Customer Service Representative

hace 2 días


Heredia, Costa Rica Equifax A tiempo completo

Agents will be responsible for complying with the consumer’s requests to deliver quality output, assure on-time project completion, and superior customer service.He/she will work in a collaborative team environment to achieve these results. Some of the objectives of this new role are to deliver Back Office duties and also inbound and outbound calls.

**Responsibilities**
What you’ll do
- Resolving consumers’ issues related
- Collaborate with peers and other departments to determine project requirements
- Initiate and resolve all research needed to provide the most precise information to the consumer
- Maintain complete and accurate client and project information
- Establish clear accountability and responsibility for each task assigned

**What experience you need**:

- Fluent in English/French skills both oral and written (B2+/C1)

**What could set you apart**:

- Previous call center experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.



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