French & English Customer Service Representative

hace 6 meses


Heredia, Costa Rica Equifax A tiempo completo

As a Product Fulfillment Senior agent you will be responsible for assisting in the Identity Restoration line, learn about the procedures to protect fraud victims and be an active character in the reestablishment of their credit report to help them live their best financial lives.

**What you’ll do**:

- Respond to the ID Restoration consumer line
- Comply with metrics and overall performance expectations
- Identify consumer needs via thorough analysis of the consumers’ credit file
- Properly document follow-up actions for partner departments best resolution

**What experience you need**:

- Fluent French language skills both written and spoken (B2).
- Six months knowledge of G-suite programs (Sheets,Docs,Slides,etc) **.**
- English language skills both written and spoken (B2).

**What could set you apart**:

- Actively studying any of the following as an associate’s degree or as a major: French, Business Management, Project Management, Law, Industrial Engineering
- Certified in any process improvement methodology or proven experience in such field
- Ability to work under pressure with a strong sense of urgency
- Must be action-oriented and results-driven
- Proven ability to multitask and handle of variety of responsibilities
- Demonstrated strong and flexible interpersonal skills for the best stakeholder management
- Exceptional work ethics and positive attitude



  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations,...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Key Responsibilities** - Accurately document all customer interactions in the CRM system using established process flows and work instructions. - Serve as an internal representative of customer needs and act as a customer advocate. **Requirements**: - French B2 (85% minimum level) - English B2 (85% minimum level) - Availability to work on-site**Bilinguan...


  • Heredia, Costa Rica 360training A tiempo completo

    **360training** **Customer Service Representative - Spanish / English** **Responsibilities** - Receive, initiate, document, and handle product/service-related transactions over the phone with customers. - Review and master product/service-related systems and materials per customer. - Demonstrate strong interpersonal skills while interacting with customers,...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary** The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support. The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...


  • Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición HIBRIDA, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 3 meses. Horario de Lunes a Viernes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 - ₡550,000.00 per...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary Pay: ₡500,000.00 - ₡550,000.00 per month **Education**: -...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary **Salary**: ₡500,000.00 - ₡550,000.00 per...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición PRESENCIAL, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 1 mes y medio. Horario de Lunes a Viernes. Horarios diferentes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 -...

  • Service Desk

    hace 6 meses


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) - 6 months of Desktop Support w/increasing responsibilities - 6 months of Knowledge Management - 6 months of ServiceNow (or equivalent ITIL Incident tracking - Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365,...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    Position Summary : This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market. Job Responsibilities: This position is responsible for, but not limited to, the following: • Provides superior customer service...

  • Customer Care Agent

    hace 6 meses


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Frances Avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Salary**: ₡900,000.00 - ₡950,000.00 per month **Education**: - High...

  • Customer Care Agent

    hace 6 meses


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Frances Avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary **Salary**: ₡900,000.00 - ₡950,000.00...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Movate Inc A tiempo completo

    **Customer Service Representative** **Job Summary**: **Responsibilities**: - Serve as the first point of contact for customers, identifying their issues and routing them to the appropriate engineers when necessary. - Create and manage tickets for customer issues, ensuring timely resolution and customer satisfaction. - Act as a liaison between customers and...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...