Customer Service Supervisor

hace 3 semanas

Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc). This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ prudence and tact in interacting with others, and remain focused on customer and staff retention.

**What you’ll do**:

- Manage and monitor ongoing team performance through adherence to Equifax requirements and policies, document and organize team productivity against established standards. Complete regular management reports, as required.
- Maintain one-on-one and coaching meeting routines with direct reports, appropriate use of disciplinary procedures as required, analyze team production metrics to monitor efficiency/productivity and to identify proactive opportunities for improvement/development.
- Motivate, encourage, support and inspire the team to surpass their potential, create a sense of ownership within the employees and model company policies and values by ensuring compliance with company’s procedures and policies.
- Contribute and resolve complex tasks, requests, escalations and issues accurately in a timely manner to offer optimal solutions.Respond accurately and timely the on demand request from the Business Owner
- Partner with key resources in the Business Units, Center of Excellence and Shared Services Center to identify potential process improvement initiatives.

**What experience you need**
- Advanced spoken and written English Level ( B2 or C1)
- Minimum Bachelor's degree Diploma
- Minimum of 2 years of proficiency with Google Sheets/Microsoft Office(Excel)
- 6 months + of proven experience as a Supervisor, team lead, or SME

**What could set you apart**:

- Training/QA experience
- Complete literacy in G-Suite knowledge (Sheets, Docs, Slides)
- Sales experience
- Accountability
- Ownership

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Supervisor

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Supervisor

    hace 3 días

    Heredia, Costa Rica Straumann A tiempo completo

    #ChangeMakers  Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.  We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Trilingual Supervisor

    hace 2 semanas

    Heredia, Costa Rica Equifax A tiempo completo

    Our Customer Service Trilingual Supervisor will provide support to customer calls from the USA. Utilize various methods to validate customer information. Assist in answering inbound calls, including customers, consumers, or trade references. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer...

  • Customer Service Supervisor

    hace 3 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Supervisor

    hace 2 días

    Heredia, Costa Rica Straumann Group A tiempo completo

    Position Summary : The Customer Service Supervisor will be responsible for managing and developing one local Customer Service Team to deliver superior customer service to Straumann’s internal and external customers. Achieve team’s key performance metrics to align the team with company objectives. Trains and develops team through goal setting, coaching,...

  • Customer Service Supervisor

    hace 3 días

    Heredia, Costa Rica Straumann A tiempo completo

    #ChangeMakers  Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.  We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Lead

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Lead

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble cases;...

  • Customer Service Lead

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Representative

    hace 4 semanas

    Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    PURPOSE: Customer Service Agent is responsible for providing effective customer service for all customers by using knowledge of company products and services. This includes assisting with inquiries, orders, account management, and handling customer complaints via phone, Core functions: service (inbound and outbound calls) - Resolve product or service...

  • Customer Service Representative

    hace 3 semanas

    Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    PURPOSE: Customer Service Agent is responsible for providing effective customer service for all customers by using knowledge of company products and services. This includes assisting with inquiries, orders, account management, and handling customer complaints via phone, Core functions: service (inbound and outbound calls) - Resolve product or service...

  • Customer Service Rep

    hace 3 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep. CUSTOMER SERVICE REP (REMOTE) MAJOR RESPONSIBILITES: - Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. - Answer phones and respond...

  • Customer Service Team Lead

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Team Lead

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Service Desk Supervisor

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...

  • Customer Service Rep I

    hace 2 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. - Answer phones and respond to customer requests. - Sell product and place customer orders in computer system. - Provide customers with product and service information. - Upsell products...

  • Customer Service Manager

    hace 3 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Customer Services Supervisor

    hace 4 días

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Services Supervisor

    hace 7 días

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Support Supervisor

    hace 3 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support...