Customer Care Supervisor

hace 1 semana

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines. Manages the customer contact and document processing required to maintain consumer credit databases. Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives. Supervises the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals. Supervises operations to update and maintain the consumer credit profile database. Produces reports and provides methods for user access to information in the resolution of consumer disputes. Monitors and maintains database integrity.

FUNCTIONS
- Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.
- May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
- Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.
- Oversees profile database system maintenance. Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information.
- Oversees the processing of public record transactions requested by subscribers and as required by exceptions
- Responds to escalated consumer issues. Produces consumer dispute reports and provides technical and analytical support to internal departments in the handling of the dispute process. Ensures pertinent data is readily available to internal users for the review and resolution of consumer dispute issues.
- Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments. Collaborates with management and staff to develop and administer employee work schedules.
- Develops, coaches and motivates staff to achieve departmental goals. Provides guidance to employees when responding to changing business conditions.
- Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate, timely and adheres to standards.
- Implements and administers staff incentive programs. May provide recommendations on incentive programs to senior management.
- Organizes and facilitates staff meetings regarding team performance, recognition and information exchange.

**Qualifications**:

- Bachelor’s degree or equivalent experience (Formal university studies is a plus)
- Strong experience in call center environment
- 2-4 years of functional experience
- 2-4 years managing and motivating teams
- Strong knowledge of call center operations
- Strong knowledge of federal and state regulations regarding credit reporting
- Good problem solving, results orientation and analytical skills
- Good organizational and prioritization skills
- Strong English skills verbal and written) communication skills
- Good project management skills
- Good leadership skills
- Good coaching and developing skills
- Strong change management skills

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value

  • Supervisor, Customer Care

    hace 7 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Supervisor, Customer Care

    hace 7 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Global Consumer Care

    hace 1 semana

    Heredia, Costa Rica Equifax A tiempo completo

    Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc). This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ...

  • Customer Support Supervisor

    hace 6 días

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support...

  • Customer Service Supervisor

    hace 1 semana

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Credit & Collections Customer Care Specialist

    hace 7 meses

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be...

  • Global Consumer Care Supervisor

    hace 9 horas

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc)....

  • Customer Care Supervisor

    hace 4 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • Customer Service Trilingual Supervisor

    hace 7 meses

    Heredia, Costa Rica Equifax A tiempo completo

    Our Customer Service Trilingual Supervisor will provide support to customer calls from the USA. Utilize various methods to validate customer information. Assist in answering inbound calls, including customers, consumers, or trade references. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer...

  • Customer Services Supervisor

    hace 7 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Services Supervisor

    hace 7 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Supply Chain Operations

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life. Citi’s **Supply Chain Operations (SCO) **delivers secure buying and paying channels for third party vendors and...

  • Supervisor

    hace 1 semana

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Operations Supervisor to manage our team of travel consultants.** **Operations Supervisor** - Full-time, (home)based in Costa Rica_ We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around...

  • Customer Support Supervisor

    hace 7 meses

    Heredia, Costa Rica 360training A tiempo completo

    **360training** **Customer Support Supervisor - Spanish/English** **Responsibilities** - Provide leadership, orientation, training, coaching, and mentoring to departmental staff. - Assist with performance evaluations and disciplinary actions. - Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service...

  • Customer Service

    hace 6 meses

    Heredia, Costa Rica Equifax A tiempo completo

    Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality, Efficiencies, etc). This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ...

  • Customer Care Agent

    hace 7 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...

  • Customer Care Specialist I

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian...

  • Customer Care Specialist I

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...

  • Operations Supervisor

    hace 1 semana

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Operations Supervisor to manage our team of travel consultants.** **Operations Supervisor** - Full-time, (home)based in Costa Rica, Latin America_ We’re BCD Travel, one of the world’s leading corporate travel management companies with...

  • Operations Supervisor

    hace 6 días

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Operations Supervisor to manage our team of travel consultants.** **Operations Supervisor** - Full-time, (home)based in Costa Rica_ We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around...