Director of Housekeeping

hace 7 meses

Liberia, Costa Rica Marriott International, Inc A tiempo completo

**Job Number** 24083176

**Job Category** Housekeeping & Laundry

**Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Housekeeping Operations**
- Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
- Ensures compliance with all housekeeping policies, standards and procedures.
- Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

**Managing Departmental Costs**
- Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
- Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints effectively.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Empowers employees to provide excellent customer service.
- Develops goals and expectations for direct report managers.
- Celebrates successes and publicly recognizes the contributions of team members.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Communicates expectations, recognizes performance, and produces desired business results.

**Conducting Human Resources Activities**
- Ensures property policies are administered fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Establishes goals and objectives for all areas of responsibility.
- Directs staff to strive for continuous improvement in all areas of responsibility.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Manages employee progressive discipline procedures for areas of responsibility.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures employees are treated fairly and equitably.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are del

  • Director of Housekeeping

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Número de Empleo** 24083176 **Categoría de Empleo** Housekeeping & Laundry **Ubicación** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es...

  • Housekeeping Operations Manager

    hace 4 semanas

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Luxury Hotel Housekeeping Director to lead our housekeeping team at the Ritz-Carlton, ensuring exceptional guest satisfaction and maintaining the highest standards of cleanliness and service.About the RoleThis is an exciting opportunity for a seasoned professional to join our dynamic team as a Luxury...

  • Executive Housekeeping Manager

    hace 4 semanas

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    Job TitleExecutive Housekeeping ManagerAbout the RoleWe are seeking an experienced Executive Housekeeping Manager to oversee our housekeeping operations and ensure exceptional guest experiences. This is a fantastic opportunity to join Marriott International, Inc as a key member of our team.Key ResponsibilitiesManage housekeeping functions and staff to...

  • Housekeeping Manager

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24083183 **Job Category** Housekeeping & Laundry **Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the daily shift...

  • Director of Engineering Operations

    hace 2 semanas

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a seasoned DIRECTOR OF ENGINEERING OPERATIONS to oversee the maintenance and upkeep of our properties, ensuring seamless operations and exceptional guest experiences.About the RoleThe Director of Engineering Operations will be responsible for managing all engineering/maintenance operations, including maintaining the building,...

  • Director Of Sales Leadership

    hace 3 meses

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Summary**This leadership role is responsible for developing and executing sales strategies to drive revenue growth and customer satisfaction. The Director of Sales will lead a team of sales professionals to achieve property sales objectives and build long-term relationships with customers.**Key Responsibilities**Develop and implement sales plans to...

  • Purchasing Director

    hace 4 semanas

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    Job Title: Purchasing DirectorWe are seeking an experienced Purchasing Director to join our team at Marriott International, Inc.Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications.About the Role:The Purchasing Director will be responsible for overseeing all aspects of purchasing operations across various departments....

  • Director of Sales

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24083198 **Job Category** Sales & Marketing **Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day activities...

  • Director of Systems

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24087522 **Job Category** Information Technology **Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Helps drive company values and...

  • Director of Finance-a

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24067513 **Job Category** Finance & Accounting **Location** Nekajui a Ritz-Carlton Reserve Peninsula Papagayo, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the...

  • Director of Sales

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Número de Empleo** 24083198 **Categoría de Empleo** Sales & Marketing **Ubicación** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un...

  • Director of Finance-a

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Número de Empleo** 24067513 **Categoría de Empleo** Finance & Accounting **Ubicación** Nekajui a Ritz-Carlton Reserve Peninsula Papagayo, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott...

  • Finance Director Work

    hace 1 semana

    Liberia, Costa Rica BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Director of Loss Prevention

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24083171 **Job Category** Loss Prevention & Security **Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages security/loss prevention...

  • Director of Food

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24069136 **Job Category** Food and Beverage & Culinary **Location** Nekajui a Ritz-Carlton Reserve Peninsula Papagayo, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as...

  • Creative Director Work

    hace 1 semana

    Liberia, Costa Rica BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • IT Systems Director

    hace 2 meses

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    About the RoleWe are seeking an IT Systems Director to join our team at Marriott International, Inc. As a key member of our technology department, you will play a vital role in driving company values and ensuring all training and development activities are strategically linked to our mission and vision.

  • Warehouse Operations Director

    hace 3 meses

    Liberia, Liberia, Costa Rica Coca-Cola A tiempo completo

    **Job Summary**Coca-Cola is seeking a skilled Warehouse Operations Director to oversee the receipt, storage, and shipment of ingredients, packaging, concentrate, and beverage bases. As a key member of our supply chain team, you will ensure compliance with company quality, environmental, health, and safety requirements.**Responsibilities**Implement and manage...

  • Director de Pastelería Ejecutivo

    hace 4 semanas

    Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

    Estamos buscando un profesional destacado para ocupar el puesto de Director de Pastelería en nuestro establecimiento en la Península Papagayo, Liberia, Guanacaste, Costa Rica. La persona seleccionada será responsable de asegurar la implementación de los estándares de oro de The Ritz-Carlton con amabilidad y atención diaria.Sobre el PuestoTipo de...

  • Director of Guest Services-butlers

    hace 7 meses

    Liberia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24083456 **Job Category** Rooms & Guest Services Operations **Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property...