Cloud Solution Architecture
hace 3 días
**Responsibilities**:
Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Teams Phone, Rooms, Devices) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
Business Impact
- Contributes to increase in consumption (through success engagements and/or support delivery) and aligns with Account Team members on customer priorities to drive growth in consumption. Creates opportunities to expand or accelerate cloud consumption (including through cloud-related managed intellectual property [MIP]) and leads these customer conversations. Coaches others on successful contributions to cloud consumption.
- Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify opportunities to renew/grow Microsoft contracts. Embraces and creates opportunities for learning and readiness around the upsell processes. Builds and refines skills through initiatives (e.g., sales immersion, customer-facing skills), as appropriate. Coaches others on upselling and tracking impact.
Technical Leadership
- Independently identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Identifies common themes across customers. Collaborates with customers/partners and internal stakeholders (e.g., Account Team members, Product Groups) to define success and future course of action. Role models operational excellence through compliance to established processes and supporting organizational priorities through compliance (e.g., expense policies, labor logging, data protection policies/standards, standards of business conduct, tools, and processes). Provides input/insights for improvement.
Other
- Embody our culture and values
**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Computer Science, Engineering, Business, or related field AND 4+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, or related field
- OR equivalent experience
- 5+ years of experience in Unified Communications, Telephony, customer support, customer success management or technical discipline preferred.
- Technical experience with design, configuration and implementation of infrastructure in Microsoft Teams Meetings, Phone System, Direct Routing, Devices supporting Meeting Rooms Solutions (Microsoft Surface Hub & OEM Devices) and Calling, interoperability with 3rd party Meetings & Phone System solutions and management required.
- Knowledge of benefits of Teams vs Zoom, Webex and other competitor products and business offerings
- Understand the business transformation, and quickly pivot to how Teams can accelerate and enable that transformation
- Proven ability to map the customer’s business process and needs to product capability and solution areas.
- Ability to Influence key executives and stakeholders within a customer
- Ability to work in an incubation style set up, contribute to the overall strategy and work independently.
- Desire and ability to grow and shift technical skills and aptitude as solutions evolve.
Additional or Preferred Qualifications
- Master's Degree in Computer Science, Engineering, Business, or related field AND 4+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, or related field
- OR equivalent experience.
- Technical certification in Cloud (e.g., Microsoft, Amazon Web Services [AWS], Google, Voice certifications).
- Unified communications/Telephony industry certifications
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Cloud Solution Architecture
hace 9 meses
San José, Costa Rica Microsoft A tiempo completoWe are currently looking for a Cloud Solution Architect: Infrastructure to join our Enterprise team. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals who will drive customer cloud adoption within the most important companies in the market. We are looking for highly motivated and passionate...
-
Cloud Solution Architecture
hace 8 meses
San José, Costa Rica Microsoft A tiempo completoWe are currently looking for a Cloud Solution Architect: Data, Analytics & AI to join our Enterprise team. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals who will drive customer cloud adoption within the most important companies in the market. We are looking for highly motivated and...
-
Cloud Solution Designer
hace 2 meses
San José, San José, Costa Rica Noventiq A tiempo completoAbout NoventiqNoventiq is a global organization where innovation and collaboration are fundamental pillars. We prioritize creating an environment where employees have the space to create ideas, the confidence to share them, and the resources to bring them to life.We're seeking a highly skilled Cloud Solution Designer, who will be part of our Technical...
-
Digital Cloud Solution Architecture
hace 2 semanas
San José, Costa Rica Microsoft A tiempo completoProactively owns winning the technical decision of the customer. Gathers insights about client business and learns technical requirements to propose viable solutions to clients and support their digital transformation based on Microsoft technologies. Architect solutions to meet client's business and IT needs, ensure technical viability and successful...
-
Cloud Solution Architect
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoCompany OverviewAmazon Support Services Costa Rica Srl is a leading provider of cloud-based solutions for enterprise customers. We are seeking an experienced Cloud Solution Architect to join our team.About the RoleAs a Cloud Solution Architect, you will be responsible for designing and implementing cloud-based solutions for our clients. This includes...
-
Digital Cloud Solution Architecture Manager
hace 2 días
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Digital Cloud Solution Architecture
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoIn SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be...
-
Cloud Solution Architect: Infrastructure
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoWe are seeking a Cloud Solution Architect: Infrastructure to drive high-priority customer initiatives on the Microsoft Azure Platform, in collaboration with customers and partners.This role involves owning overall technical relationships between customers and partners, including architectural design sessions, specific implementation projects, and/or MVPs.As...
-
Senior Cloud Solution Architect
hace 7 meses
San José, Costa Rica Encora A tiempo completo**Important Information** Experience: + 5 years Job Mode: Full-time Work Mode: Work from home **Job Summary** As a** **_Senior Cloud Solution Architect_**_ (8881_**_)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our...
-
Cloud Solution Engineer 3
hace 6 días
San José, Costa Rica Oracle A tiempo completoCloud Solution Engineer 3-22000CXA **Applicants are required to read, write, and speak the following languages***: English, Spanish **Detailed Description and Job Requirements** Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle...
-
Cloud Solution Architect Leader
hace 2 semanas
San José, San José, Costa Rica Encora A tiempo completoAbout the Role:We are seeking a highly skilled Cloud Solution Architect to lead our technology team in designing and developing cutting-edge solutions.Responsibilities:Lead architectural discussions and design exercises to create large-scale solutions built on cloudDesign and develop detailed Cloud infrastructure architecture models working closely with...
-
Microsoft Cloud Architecture Specialist
hace 16 horas
San José, San José, Costa Rica Microsoft A tiempo completoOverview We are seeking a highly skilled Cloud Solution Architect to join our team at Microsoft. As a key member of our cloud architecture team, you will play a critical role in designing and implementing innovative cloud solutions that meet the needs of our customers. About the RoleThis is a challenging and rewarding opportunity for an experienced...
-
Digital Cloud Solution Architect
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoAzure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each...
-
Cloud Architecture Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe're looking for a highly skilled Cloud Architecture Specialist to design and implement new products and features across the entire AWS stack.This is a permanent, remote role in Costa Rica with a competitive benefits package and a focus on diversity and inclusion.Key Responsibilities:Design and implement cloud-based architectures using AWS Serverless...
-
Digital Cloud Solution Architect
hace 4 días
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Digital Cloud Solution Architect
hace 3 días
San José, Costa Rica Microsoft A tiempo completoThe Small, Medium, and Corporate team helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. Located in either a Digital Sales center, or a local subsidiary, you will help our managed and scale customers across industries, company sizes and territories to identify their needs and...
-
Digital Cloud Solution Architect
hace 2 días
San José, Costa Rica Microsoft Corporation A tiempo completoThe Small, Medium, and Corporate team helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. Located in either a Digital Sales center, or a local subsidiary, you will help our managed and scale customers across industries, company sizes and territories to identify their needs and...
-
Senior Software Engineer
hace 2 meses
San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completoJob Description: At {company}, we're seeking a skilled Senior Software Engineer to design and develop cloud-based systems. As a key member of our team, you'll work on creating scalable and efficient cloud architectures.
-
Solution Sales Specialist
hace 7 meses
San José, Costa Rica Noventiq A tiempo completo**Noventiq is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 75,000+...
-
Data Architecture Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Smarsh A tiempo completo**About Smarsh**Smarsh is a leading provider of cloud-based compliance archiving solutions. Our mission is to help organizations manage their data with ease and confidence.**Job Summary**We are seeking an experienced Data Management Engineer to join our team. As a Data Architect, you will be responsible for designing and implementing legacy data migration...