Point of Sale and Chargeback Analyst

hace 3 semanas


Orotina, Costa Rica Solventum A tiempo completo

**Job Description**:
Description:
3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:
- Proven category leadership-
- Exposure to attractive end-markets-
- Innovation mindset driving improved patient outcomes-
- Collaborative customer relationships-
- Deep global regulatory experience-
- Operational excellence and strong cash flow-
- Strong sales growth and profitability with significant recurring sales- We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company”.- Here, you will make an impact by:
- _ Own operational relationship with assigned distributors working end to end process for POS and/or chargeback accounts._
- _ Perform data quality activities such as materials association, conversion factor calculation and registration, track days without data._
- _ Manage all Salesforce cases regarding data investigation performing adjustments and corrections when needed and contacting the distributor or data acquisition vendor if necessary._
- _ Generate customized reports with the available POS information._
- _ Implements solutions with distributors regularly to reduce errors, improve data quality and prevent errors from occurring._
- _ Lead meetings with business teams and distributors._
- _ Willingness to be on-call during constraint times._
- Your Skills and Expertise- Bachelor's degree or higher from an accredited university
- Minimum of three (3) year of experience working in POS and CBs
- Business level fluency in English (B2 or higher) both spoken and written. Spanish (Advanced) or as a primary language.
- Soft skills:
- Detailed oriented and enjoys working with operational transactional processes
- Collaborative Team player, analytical and proactive
- Excellent communication
- Ability to learn quickly
- Additional qualifications that could help you succeed even further in this role include:
- 5+ years of experience on SF cases, MS Excel, MS Power Point, pivot tables, PowerBI and formulas.
- Excellent communication and presentation skills.
- Demonstrated ability to drive E2E process improvements in the space of chargebacks and point of sale.
- Existing knowledge of chargeback claims processing and order management systems.
- Experience utilizing LEAN processes.
- Green Belt trained.

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

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