Staff Performance and Reliability Support Engineer
hace 6 meses
**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** What you get to do in this role**:
The Staff Performance and Reliability Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role will include a mix of pro-active work as well as tactical engagement on critical issues. You will focus on supporting our platform as issues arise. Performance and Reliability Support Engineer is part of the team responsible for stability, reliability and accessibility of customer instances. This role will work with other internal teams to ensure customer instances are performant and have the right capacity to support customer’s use cases.
This includes being the last point of escalation within the technical support department using his/her experience in software development, systems engineering and networking to proactively prevent repeatable issues.
We are looking for individuals who are able to successfully diagnose the entire technology stack, from the front-end to the backend, to determine where to start troubleshooting an issue. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Staff Performance and Reliability Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Opportunity
**Qualifications** To be successful in this role you have**:
In order to be successful in this role, we need someone who has:
- Demonstrated fluid ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Well-built experience in several development projects coding in Java language
- Hands-on experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Uncompromising attention to detail
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends
Capability
- Must have proficiency in Portuguese, English, and Spanish is required, encompassing fluent abilities in reading, writing, and speaking
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Personal commitment to quality and customer service
- Ability to multi-task and efficiently manage case backlog
- Should be a team player working efficiently in a collaborative environment
- Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, of business processes and customer needs in a timely manner.
Desired Skills
The following additional skills are preferred but not required:
- A fundamental understanding of IT service management and the ITIL business process
- Exposure to communicating technical issues at different levels of the organization
- Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object-oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowl
-
Staff Technical Support Engineer
hace 6 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Site Reliability Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica Ibm A tiempo completoJob SummaryWe are seeking a highly skilled Site Reliability Engineer to join our team at IBM. As a Site Reliability Engineer, you will be responsible for ensuring the reliability and performance of our systems and infrastructure.Key ResponsibilitiesLead the problem resolution process for our clients, from analysis and troubleshooting to deploying workarounds...
-
Reliability Solutions Engineer
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Responsibilities:As a Solutions Technical Reliability Engineer at Amazon Support Services Costa Rica Srl you will be responsible for managing the development, testing, and support processes in a rapid software development life cycle. You will automate DevOps and testing tasks and solve operational and reliability problems.Key Qualifications:2+ years of...
-
Site Reliability Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica Ibm A tiempo completoJob SummaryWe are seeking a highly skilled Site Reliability Engineer to join our team at IBM. As a Site Reliability Engineer, you will be responsible for ensuring the reliability and scalability of our cloud infrastructure.Key ResponsibilitiesIdentify and investigate issues with our cloud infrastructureDevelop and implement solutions to improve the...
-
Technical Solutions Engineer for DevOps and API Reliability
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Solutions Engineer to join our Amazon Support Services Costa Rica SRL team. As a Technical Solutions Engineer, you will be responsible for ensuring the reliability and quality of our data products and SP-API (Selling Partner API) developer experience.Key ResponsibilitiesTroubleshoot and resolve complex...
-
Site Reliability Engineer
hace 1 mes
San José, San José, Costa Rica Netskope A tiempo completoAbout NetskopeThe cloud security landscape is rapidly evolving, and Netskope is at the forefront of this shift. As a Site Reliability Engineer, you will play a crucial role in ensuring the Netskope platform is highly available, performant, and secure.Key Responsibilities:Partner closely with development teams and product managers to architect and build...
-
Staff Premier Support Engineer
hace 6 meses
San José, Costa Rica Cloudera A tiempo completoJob Description : At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...
-
Site Reliability Engineer Position
hace 4 semanas
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo**Job Requirements**:We are seeking a highly skilled Site Reliability Engineer to join our team at Sysco Costa Rica. This position will be responsible for developing and refining strategies and processes for support issue tracking from intake through resolution.**Key Responsibilities**:Contribute to and lead strategic discussions to evolve the product...
-
Quality and Reliability Engineer
hace 6 meses
San José, Costa Rica INTEL A tiempo completoMicroelectronic Quality Reliability Engineers provide project management, product, process design/development and sustaining support for integrated circuit or semiconductor assemblies, various other electronic components, sub systems and/or completed units. Responsible for physical understanding, model prediction and enhancement of quality and reliability...
-
Senior Site Reliability Engineer
hace 1 mes
San Francisco, Heredia, Costa Rica Ibm A tiempo completoJob SummaryWe are seeking a highly skilled Cloud Engineer to join our team as a Senior Site Reliability Engineer. As a key member of our infrastructure team, you will be responsible for designing, deploying, and maintaining large-scale cloud-based systems. Your expertise in cloud computing, DevOps, and system administration will enable you to identify and...
-
Technical Support Engineer
hace 6 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe're Experian, the world's leading global information services company. Our mission is to create more opportunities for consumers, businesses, and society. We're proud to be named one of the 100 Best Companies to work for by FORTUNE and a member of the 100 "World's Most Innovative Companies" by Forbes Magazine.As a Site Reliability Engineer,...
-
Senior Site Reliability Engineer
hace 5 meses
San José, Costa Rica Encora A tiempo completo**Important Information** Experience: + 5 years Job Mode: Full-time Work Mode: Work from home **Job Summary** As a **_Senior Site Reliability Engineer (6632)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers'...
-
Software Site Reliability Engineer Position
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoAre you a skilled software professional looking for a new challenge? Experian is seeking a Site Reliability Engineer to join our team!Key Responsibilities:Work independently to analyze and improve existing servicesUnderstand full stack workflow and assist in documentationVerify, validate, and build monitors for servicesEnsure performance considerations are...
-
Site Reliability Engineer
hace 4 semanas
San José, San José, Costa Rica Fullstack Labs A tiempo completoWe're looking for a talented Site Reliability Engineer to join our team at FullStack Labs. As a Site Reliability Engineer, you'll play a critical role in ensuring the reliability, scalability, and performance of our clients' software systems.Key Responsibilities:Design and implement scalable, high-quality software systemsCollaborate with cross-functional...
-
Senior Technical Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**About ServiceNow**We are a leading provider of cloud-based software for enterprise organizations. Our technology enables our customers to streamline their operations, improve customer experiences, and reduce costs.**Job Description**This role is responsible for managing and resolving complex technical issues related to the ServiceNow platform. The ideal...
-
Senior Quality Assurance Software Engineer
hace 3 semanas
San Francisco, Heredia, Costa Rica Total Performance Consultants A tiempo completoWe are seeking a skilled Senior Quality Assurance Software Engineer to join our team on a contract basis. As a member of our team, you will be responsible for ensuring the quality and reliability of our software products.About the RoleThis is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a...
-
Site Reliability Engineer
hace 6 meses
San José, Costa Rica Equifax A tiempo completoSite Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. _ - SREs in our team...
-
Staff Technical Support Engineer
hace 6 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Site Reliability Engineer
hace 6 meses
San José, Costa Rica Equifax A tiempo completoSite Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. _ - SREs in our team...