Supervisor, Complaint Processing

hace 7 meses


Heredia, Costa Rica AbbVie A tiempo completo

**Company Description**

Provide support to the global team in processing complaints and inquiries from internal and external customers regarding medical devices and complaints, such as sales agents, sales representatives, manufacturing sites, commercial, hospitals, or healthcare professionals. Additionally, oversee the team of analysts, ensuring compliance with regulatory requirements in the process, as well as effective team performance. Furthermore, ensure compliance with corporate procedures, product quality, customer satisfaction, and maintain the quality system, while also ensuring the profitability of the process.

**Major Responsibilities**
- Provide daily direction to the local team of analysts responsible for processing complaints. Take a forward-looking perspective to ensure trends are anticipated.
- Manage the implementation of policies, procedures, and new product launches that impact the complaints processing department. Provide support as a complaints processing expert in internal and external audits.
- Ensure that complaint records comply with corresponding requirements and ensure the team stays up to date on current obligations.
- Lead internal controls to ensure compliance with required performance for the team in charge.
- Provide support as required in other functional areas of the PMQA department, such as Intake or reporting.
- Provide support as required in other functional areas of the PMQA department, such as Intake or reporting.
- Execute quality activities such as CAPAs, internal audits, change control, or procedures.
- Ensure the development of their personnel in charge through tools provided by the organization. Prepare and present data related to product complaints.Ensure continuous improvement related to error control in data integrity through good documentation practices.

**Qualifications**
- Bachelor's degree in technological fields, engineering, or with a scientific focus such as chemistry, pharmacy, biology, microbiology.
- Advanced knowledge of the English language.

**Skills**
- Talent management
- Decision-making
- Problem-solving
- Negotiation
- Communication Technical knowledge in regulations/standards: FDA 21 CFR part 803, 820, EU MDR, ISO 13485:2016 (Preferable)

**Additional Information



  • Heredia, Costa Rica AbbVie A tiempo completo

    **Company Description** - Assure complaint records meet global requirements. - Product complaint documentation, investigation, and review of all non-medical complaint content. Responsible for reviewing Medical complaints that involve a non-medical quality related problem. Provide quality customer service through coordination of return samples for...


  • Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Heredia, Costa Rica BAXTER A tiempo completo

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Payroll Supervisor

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Payroll Supervisor

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers,...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Representative (Back Office) Role Overview: Huntsman Corporation’s Regional Customer Service team is searching for an experienced Customer Service professional in our newly formed hub in Costa Rica. The CSR Back Office supports the Customer, Customer Service Representative, Commercial and Supply Chain in the delivery of...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Appeals Supervisor

    hace 1 semana


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Job Title**: Sr. Production Supervisor **Department**: Manufacturing **Main Purpose of Job**: (Brief Summary) - The Sr. Production Supervisor position is responsible for supervising manufacturing employees in a molding and assembly environment. This position plans and assigns work, supervises staff and monitoring work floor, implements and leads Viant...

  • Accounting Supervisor

    hace 2 semanas


    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Do you have a solid understanding of the travel industry and proven project management experience? You might be exactly the new team member we are looking for!** Accounting Supervisor - Full-time based in Costa...

  • Supervisor, Payroll

    hace 7 meses


    Heredia, Costa Rica Qualfon A tiempo completo

    **Job Summary**: - Key Responsibilities- Responsible for daily payroll activities - Maintain company payroll procedures and policies - Oversee systems maintenance process - Oversee multi-state and local tax/compliance issues and regulations; Keep abreast of changes in wage and tax laws and correspond with state and local tax agencies - Assist with W-2s and...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...


  • Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our glo** **bal team** **Cash Management Supervisor** - Full time, Costa Rica_ In this role, you will manage and coordinate the work of several accounting associates in one or more core functions of accounting, including accounts receivable, accounts payable, or general ledger....


  • Heredia, Costa Rica Viant Medical A tiempo completo

    Responsibilities - Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. - Maintains staff by recruiting, selecting, orienting, and supervise the training of...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    Responsibilities - Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. - Maintains staff by recruiting, selecting, orienting, and supervise the training of...

  • Staff Accountant

    hace 4 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Staff Accountant position reports to the Accounting Supervisor. The position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, intercompany accounts confirmations, The following is a high level overview of...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • P2p Senior Analyst

    hace 7 meses


    Heredia, Costa Rica Brenntag A tiempo completo

    **P2P SENIOR ANALYST**: Our team in **Heredia** currently has an opening for a **P2P Senior Analyst** > **YOUR ROLE & RESPONSIBILITIES**: Execute a timely delivery of AP processes and resolve operational issues for smooth processing of activities. Ensure all invoice processing are performed in the agreed terms and conditions. Receive and verify the...