Sr. Service Delivery Analyst
hace 15 horas
**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Know someone at Stryker?**:
**Who we Want**:
- ** Effective communicators**. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
- ** Network builders**. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
- ** Quality-focused team drivers**. People who push their team to deliver the highest quality products and solutions in a timely manner.
- ** Analytical problem solvers**. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues
**Job Description**:
**What you will do**:
- Place orders for MPLS & internet services and see the orders through implementation.
- Work directly with service providers to track account activities and follow up as necessary to facilitate and ensure timely delivery of all services requested
- Perform audits of circuits globally to ensure billing reflects what is being consumed.
- Assist internal finance team with month end accruals for telecommunications expenses and investigate any anomalies
- Reconcile invoices against contracts and circuit inventory to ensure accuracy of billing and timeliness of billing cycle
- Assist with maintaining circuit inventory for corporate networks
- Assist with maintaining an accurate Service Inventory - organize and understand collateral that contributes to building and maintaining a telecom management inventory
- Contract & Invoice Interpretation - understands Telecom invoices, and can tie billed amounts to contract rates
- Invoice-to-Contract Analysis & Validation - identify overcharges and invoicing errors, as well as ascertain cost and usage baselines to establish trending of services and usage
- Partner with accounts payable team and TEM provider to ensure timely billing and payment cycle
- Identify, quantify, propose, and implement process improvements to improve cost, billing and payment cycle time and accuracy/quality of system
- Establish and maintain professional relationships with telecom suppliers and client stakeholders
- Prepare Monthly Reports as required and present to leadership teams
- Ordering and tracking of all purchases made within the networking team. Ensure the orders bill against the appropriate budgetary funding and track to completion
- Work with management team on current budgets and assist where required with planning future budgeting initiatives
**What you Need**:
- Bachelor’s Degree with at least 2 years relevant work experience.
- At least 2+ years of global telecom billing experience with a variety of telecom service types.
- Familiarity with telecommunications terms, service types and carrier billing platforms.
- Prior experience with ordering and provisioning voice and data circuits.
- Able to study telecom details and formulate expense reduction models.
- Excellent written and verbal communication skills to accurately document and report information with internal and external partners.
- Strong working knowledge of the contracting, ordering, pricing, accounting, and billing aspects of Telecom services for IT Infrastructure
- Experience working with cross functional teams
**Physical & mental requirements**:
- Excellent written and verbal communication at all levels
- Strong analytical skills and attention to detail
- Ability to work in/with virtual teams that can be located anywhere in the world.
- Must be able to work both independently and in a team environment and be customer service oriented
- Must be able to prioritize and multi-task in a fast-paced environment and be flexible to change
- Must be self-motivated with excellent organizational and time management skills
- Must have the ability to maintain the strict confidentiality of sensitive information
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
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