Customer Support Representative

hace 2 semanas

Heredia, Costa Rica Equifax A tiempo completo

**Customer Service Supervisor Job Description**

**Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**

**We are looking for a Product Fulfillment Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer’s requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required.**

**What you’ll do**
- **Respond to the Assistel consumer line**
- **Comply with metrics and overall performance expectations**
- **Identify consumer needs via thorough analysis of the consumers’ credit file**
- **Properly document of follow-up actions for partner departments best resolution**
- **Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe**
- **Maintain complete and accurate client and project information**
- **Serve as a liaison between the consumer and the client for best case resolution**
- **Accountable a for any update required in cases resolution process**

**What experience you need**
- **Fluent in French skills oral and written**
- **Knowledge of G-suite programs (Sheets,Docs,Slides,etc)**

**We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.**

**Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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