Servicenow Sme

hace 9 horas


Heredia, Costa Rica GSB A tiempo completo

**Responsibilities**:

- Responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities.
- Understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues
- Enable ‘ITOM Visibility Plugin’ to populate the Certificate Inventory Management Application in ServiceNow
- Initial Set-Up of system properties and CMDB tables
- Discover and import certificates in CMDB (via url discovery,IP/Port discovery, from CA Trust)
- Analyse and perform due-diligence over full scope of Certificates hosted over CA/URL/IP port
- Communicate with Certificate Management Team and relevant stakeholder to validate & refine the construct as needed.
- Participate in regular internal and customer meetings as required, adding value as and when required.

**Technical Requirements**:

- Experience as a ServiceNow Service Mapping / Discovery SME
- Good knowledge of Discovery, MID Server Architecture, Probes, Sensors, Patterns and Identifiers
- Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for inventory.
- Add/update/remove Discovery credentials, Discovery ranges and schedules.
- Should be able to troubleshoot issues with Discovery (Windows, Unix, Network devices, Storage, Databases, Cloud Services)
- Works with Service Owners and SMEs to ensure that accurate resource discovered and maintained.
- Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements.
- Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues

Tipo de puesto: Tiempo completo

Salario: ₡1,000,000.00 - ₡2,400,000.00 al mes

Idioma:

- Inglés (Obligatorio)



  • Ubicación Heredia, Heredia, Costa Rica GSB Solutions A tiempo completo

    Requisites: - Experience as a ServiceNow Service Mapping / Discovery SME - Good knowledge of Discovery, MID Server Architecture, Probes, Sensors, Patterns and Identifiers - Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for inventory. - Add/update/remove Discovery credentials, Discovery ranges and schedules. - Should be able to...

  • Servicenow Sme

    hace 9 horas


    Heredia, Costa Rica Global Services Business A tiempo completo

    **Responsibilities**: Responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities. Understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues Enable ‘ITOM Visibility Plugin’ to populate the Certificate Inventory Management Application in ServiceNow Initial Set-Up of...

  • Service Desk Sme

    hace 2 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The SME should handle the team questions and should be second-level support for his/her peers and, associated with the team lead he-she will have active communication to properly address any escalations, providing information about incidents analysis and KPIs to the Service Desk Team Lead. The SDSME must build services relationship with peers...

  • Sr. Software Tester

    hace 7 meses


    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Oversees medium size/moderately complex IT projects. - Experience in testing operations - Develops detailed IT work plans, schedules; project estimates, resource plans and status reports. - Interfaces with project staff and clients regarding status of projects. - Identifies/implements process improvements. - Conducts in-depth...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Oversees medium size/moderately complex IT projects. - Develops detailed IT work plans, schedules; project estimates, resource plans and status reports. - Interfaces with project staff and clients regarding status of projects. - Identifies/implements process improvements. - Conducts in-depth evaluation of business processes, system...

  • People Connect Lead

    hace 7 meses


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **The Department / Team** The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay. **The Role**: The...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.** The Vendor Onboarding Manager will support the end-to-end vendor onboarding and integration for newly acquired companies by Equifax. You will...


  • Heredia, Costa Rica Citi A tiempo completo

    **The KYC Application Support Analyst **is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology teams.** **Responsibilities**: - ** Analyze Citi KYC incidents and requests raised by users and work tech support...

  • Apps Support Analyst

    hace 2 días


    Heredia, Costa Rica Citi A tiempo completo

    The Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The Applications Support Analyst provides technical and business support for users of Citi Applications. - Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology...

  • Oracle Developer

    hace 9 horas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Oracle Developer

    hace 7 meses


    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Legal & Compliance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Legal & Compliance Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...