Payroll Oe RPASupport Analyst

hace 15 horas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Overall IT experience of 5+ years, 3+ years of relevant hands-on with RPA projects as a Business Analyst/Project Manager/Product Owner (delivering software requirements/ project management/managing product development)
- Ability to create structure in ambiguous situations and thrive in a fast-paced, ever changing environment.
- Providing a bar raising experience and knowledge of the RPA solutions and associated methodology to support colleagues through all phases of RPA lifecycle
- Familiarity with a broad range of information technology solutions and products covering Infrastructure, Enterprise Applications, Network & Security
- Ability to interpret and visualize business process flows and translate the same into automation solutions
- Experience with Bot Deployment and Management, and exposure to Control Room and release management
- Good understanding of overall RPA ecosystem and troubleshooting abilities
- Familiar with solutions to build durable / scalable architecture using Design Patterns, product prototyping, development, testing, and implementation of.NET based products
- Knowledge of market leading RPA tools
- Knowledge of OCR tools like Abbyy, UiPath document understanding, Soroco, Hyland, Amazon Textract
- Excellent communications and organizational skills to facilitate complex programs and diverse global audience
- Strong data analytics capabilities especially cost analysis and internal/external bench-marking
- Exposure to process re-engineering using Lean and Six Sigma methodologies

Job summary

Key job responsibilities
- Understand how RPA work through phases of design, development and deployment of RPA solutions using a variety of software tools, design principles and conventions, centered around UiPath as the primary RPA software
- Coordinate with process owners, developers, business stakeholders and other project team members to understand the current state value stream and design the future state automation flow
- Analyze and understand existing processes and facilitate change requirements
- Proposed solution that includes a definition of the user interfaces, functional processes, and data within the proposed system
- Maintain documentation for the RPA solutions, test procedures and scenarios during UAT and production
- Should have working knowledge of ASP.NET MVC using C#, Python and/or HTML, DBMS skills and be able to partner with the Technology team
- Working Knowledge on UiPath Deployment Architecture and Orchestrator. Should be comfortable in conceptualizing and designing As-IS and To-Be design documents
- Integration with additional software solutions such as Abby, Alteryx and AWS services, Soroco
- Familiar with solutions to build durable / scalable architecture using Design Patterns, product prototyping, development, testing, and implementation of.NET based products
- Application modelling skills and knowledge of different recording mechanisms of RPA solutions like object cloning, optical character recognition (OCR), image recognition models

A day in the life

About the team
Payroll Transformation team enables global Payroll operations, support teams and Payroll partner teams in delivering Perfect Pay experience to our customers (employees). We have a team of Program Delivery experts, Project Managers, Change and Portfolio Managers, Lean Six Sigma Black Belts, Business Analysts and Technology experts to enable our customers. We ensure that our customer requests are addressed in time and right methods are used to deliver best in class technology enabled processes. Our aim is to provide sustainable solutions that strengthen payroll growth and deliver a bar raising customer experience.
- Experience in deploying RPA solutions in Finance (especially Payroll) domain
- Experience in programming in VB, knowledge of programming in Java, Python or HTML, DBMS and SQL
- Should have working knowledge of ASP.NET MVC using C#, Python and/or HTML, DBMS skills and be able to partner with the Technology team
- Working Knowledge on UiPath Deployment Architecture and Orchestrator. Should be comfortable in conceptualizing and designing As-IS and To-Be design documents
- Integration with additional software solutions such as Abby, Alteryx and AWS services, Soroco
- Familiar with solutions to build durable / scalable architecture using Design Patterns, product prototyping, development, testing, and implementation of.NET based products
- Good exposure to error handling and recovery strategies in RPA solutions
- Experience in developing and invoking Workflows/ Passing variables to a task/ calling a task or multiple tasks from another task
- Certified Business Analysis Professional (CBAP ®) and/or Project Management Professional (PMP®) certified



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