Cad Services Lead

hace 4 semanas

San José, Costa Rica CBRE A tiempo completo

Posted- 07-Apr-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Construction, Design- Location(s)- Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica**JOB SUMMARY**
- **ESSENTIAL DUTIES AND RESPONSIBILITIES**

The essential duties and responsibilities include the following. Other duties and responsibilities may be assigned to meet business needs.
- Become familiar with CBRE's core business and operations as well as the operations of the services provided to our clients
- Desire and ability to work as part of a team to effectively collaborate and contribute to the services being delivered to clients
- Mentor and manage others through influence the various teams supporting the work of multiple service desks across multiple time zones, cultures & geographies
- Provide direction and make quick judgment calls in accordance with the best interests of the business, employees and in alignment with client expectations
- Monitor support requests and provide guidance to the team processing and managing those requests to maintain a 95% (or higher) Service Level Agreement compliance
- Update and manage operating procedures playbooks & process documentation and effectively communicate any changes to the team
- Analyze applicable metrics and communicate findings to appropriate stakeholders
- Develop and conduct internal department and client-focused training as needed
- Serve as the point of escalation for business critical or multifaceted issues ensuring they are handled in a consistent, timely, and professional manner
- Take ownership of assigned / escalated support requests, providing solutions, troubleshooting, guidance to ensure resolution is obtained
- Strong presentation, verbal, and written communication skills
- Ability to anticipate and understand the emerging needs of clients and communicate effectively to meet evolving client requests
- Ability to establish and maintain effective relationships with coworkers and customers to gain their trust, including experience leading by example
- Ability to think critically to solve difficult problems with effective solutions
- Ability to realize operating leverage through process improvement, gaining capacity for value-added work
- Proven ability to handle complex issues, delivering on time and within budget
- Strong relationship building and stakeholder management skills
- With CBRE support, acquire and maintain relevant certifications, trainings, skill development relevant to primary service focus and maintain knowledge of current or emerging technologies within primary field or service area

**EDUCATION**
**and**
**/**
**or**
**EXPERIENCE**
- Associates Degree or equivalent combination of technical training and/or three to five years related experience in related field
- Customer service and talent leadership experience preferred

**LANGUAGE SKILLS**
- Oral and written English required
- Ability to effectively present information and respond to questions both written and orally

**TECHNOLOGY SKILLS**

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**

Bachelor's degree (BA/BS/BEng/BArch) from College or University and/or equivalent related experience.
- Prior Project Management experience is preferred.**CERTIFICATES and/or LICENSES**

PMP (US and/or Canada) and LEED AP preferred.**COMMUNICATION SKILLS**

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.**FINANCIAL KNOWLEDGE**

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.**REASONING ABILITY**

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires intermediate analytical and quantitative skills.**OTHER SKILLS and ABILITIES**

Intermediate skills with Microsoft Office Suite. Ability to read and understand architectural drawings. Working knowledge in MS Project is helpful. Knowledge of leases, contracts, and construction practices preferred.**SCOPE OF RESPONSIBILITY**

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

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