
Lead Associate
hace 3 semanas
**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
**Job Description** Job Summary**:
Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or multiple locations. This also includes presentation of results and information to business partners and leaders.
**Essential Job Functions**:
- Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts.
- Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer´s journey.
- Contributes to benchmark audits and targeted reviews.
- Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
- Partners with leadership to identify targeted audit needs for individual sites or teams.
- Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders.
- Consults with business to identify top opportunities and recommends actions to improve work product and business results.
- Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed.
- Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers.
- May serve as team audit lead on a rotational basis.
- Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits.
- Analyzes audit data and assembles audit summary reports for leadership distribution.
- Participates in audit closing conferences with leadership.
- Completes secondary reviews of peer audits to ensure internal consistency of work.
- Assists Compliance with targeted reviews.
- Trains new members and mentors potential successors.
- Performs other duties as assigned.
**Qualifications**
- 1-3 years experience working in a claims or contact center environment required.
- Experience in a Performance Coach or similar position preferred.
- Experience in a Supervisory position or team lead role preferred.
- High school diploma or equivalent required. Bachelor´s degree preferred.
- Strong verbal communication and listening skills as well as demonstrated written communication skills.
- Ability to build strong customer relationships and influence decision making at various levels of leadership.
- ENG B2
- Demonstrated analytical skills.
- Ability to influence internal and/or external constituents.
- Demonstrated ability to maintain confidential information.
- Maintains a high degree of professionalism.
- Demonstrates a high commitment to quality.
- Excellent collaboration and team building skills.
- Develops and delivers effective presentations.
-
R2r Senior Associate
hace 4 semanas
San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014169- Position Purpose: - This position will report to the FA Lead Associate and will support the execution of Fixed Assets Accounting related activities. Key attributes of this role include: - Self-motivated with proven leadership and organization skills -...
-
Procurement Services Team Lead
hace 7 días
San José, San José, Costa Rica Wns Global Services A tiempo completoJob OverviewWns Global Services seeks a seasoned Procurement Services Desk Lead to spearhead its procurement team. This individual will be responsible for leading a high-performing team of procurement professionals, managing day-to-day operational issues, and acting as the liaison with clients.Key ResponsibilitiesManage a team of senior associates,...
-
Credit Analysis Lead
hace 7 días
San José, San José, Costa Rica Moody'S Corporation A tiempo completoAbout UsMoody's Corporation is a global leader in credit ratings, research, and analytical tools. We are committed to providing our employees with a supportive work environment that fosters growth and development.Job DescriptionThe Manager will be responsible for leading a team of Financial Data Analysts (FDAs) and Associates in support of the Ratings &...
-
Associate - Procurement Services
hace 4 semanas
San José, Costa Rica WNS Global Services A tiempo completoCompany Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Associate - Procurement Services
hace 2 semanas
San José, Costa Rica WNS Global Services A tiempo completoCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Lead Associate
hace 4 semanas
San José, Costa Rica WNS Global Services A tiempo completo**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
San José, Costa Rica Habitat For Humanity A tiempo completoHabitat for Humanity International (HFHI) is seeking a talented professional to fill the role of **Associate Director of Governance, Risk Management, and Compliance**.The Associate Director GRC serves in an advisory role to senior leaders, management and individual contributors across the global HFH network, including national organization CEOs and board...
-
Associate - Procurement Services
hace 6 días
San José, Costa Rica Wns Global Services A tiempo completoCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
R2r Associate Ii
hace 3 semanas
San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00013476- This position will be based in Costa Rica and report to the Costa Rica R2R FA Lead and will support the execution of Fixed Assets Accounting related activities. - General Responsibilities: - Support FA Lead Associate to deliver day-to-day activities for FA...
-
Strategic Sourcing Sr. Associate
hace 3 semanas
San José, Costa Rica WNS Global Services A tiempo completoCompany Description - WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Accounts Payable Lead
hace 4 semanas
San José, Costa Rica Dwellworks, LLC A tiempo completo**YOUR FOOTPRINT AT DWELLWORKS** **_ Accounts Payable Lead Responsibilities_** - Review A/P invoices for proper coding to expense or other G/L account - Assist in the monthly balancing of accounts payable to the general ledger - Produce general reports for operating teams - Analyze, resolve, and respond to vendor and internal communications for issue...
-
Lead Associate
hace 15 horas
San José, Costa Rica Wns Global Services A tiempo completo**Company Description**WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Accounting Associate
hace 3 semanas
San José, Costa Rica Jitasa A tiempo completoNOTE: THIS IS A FULL-TIME POSITION. PART-TIME CANDIDATES WILL NOT BE CONSIDERED. - Using an Online Accounting System - Coordinating the accounting month close process - Communicating financial information and results to key stakeholders - Managing a variety of tasks with competing priorities and deadlines Employment Status: Full Time Experience Level:...
-
R2R Associate Ii
hace 15 horas
San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00013476- This position will be based in Costa Rica and report to the Costa Rica R2R FA Lead and will support the execution of Fixed Assets Accounting related activities.- General Responsibilities:- Support FA Lead Associate to deliver day-to-day activities for FA...
-
Customer Service Team Lead
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Customer Service Team Lead
hace 3 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Strategic Sourcing Sr. Associate
hace 4 semanas
San José, Costa Rica Wns Global Services A tiempo completoCompany Description- WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Special Process Lead Associate
hace 4 semanas
San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014651- Overview - This position will be based in Costa Rica, and will be responsible to execute and lead overall P2P activities depending on the area (PSC, PEI, HD, Payment, Accounts Payable) the activities include, but not limited to: Purchase Requisition processing...
-
Ar Team Lead
hace 3 semanas
San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo**Overview** The Accounts Receivable Team Leader will work closely with the AR team members to establish global processes and procedures that support consistent billing and collections. They will serve as a mentor and trainer to AR team members. They will partner with key members of the Dwellworks team, such as operations, sales, and finance to identify...
-
Us Recruiting
hace 4 semanas
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY Pfizer’s Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients’ lives ROLE...