Ops Sup Group Manager
hace 2 semanas
The Latam Staffing Office Manager is accountable for management of the Non-Employee Staffing Office relationship across our LATAM countries as well as leading our recruitment efforts for Staff Augmentation hiring across LATAM and our Global Issues Management team. Requires a strong problem solver with a keen appreciation and skill in stakeholder relationship building. Resource will work with all businesses in Citi and develop relationships, uncover needs, resolve questions and issues around Non-Employee topics. Manager will manage the performance and responsiveness of our staff augmentation suppliers that support the Latam clusters. Strong written and verbal communications is a requirement in order to understand underlying causes and connect teams with proper support groups. Manager will be required to meet and build relationships with key support partners, such as Risk and Control, Legal, Procurement, Third Party Management.
**Responsibilities**:
- Builds a strong team culture and leads with empathy.
- Acts as Non-Employee Staffing Office point of contract for all LATAM countries and our key contact for Costa Rica leadership. Escalates the issues and brings attention to issue that impact the ability to hire non-employees in Costa Rica and other LATAM countries.
- Responsible for the invoicing of Non-Employee Staffing Office resources in Costa Rica.
- Responsible for stakeholder manager to uncover needs for recruitment and talent strategies, to ensure proper pipelining of talent based on growth locations in LATAM.
- Develops detailed work plans, schedules, project estimates, resource plans and status reports.
- Builds plans to better collect and solution Non-Employee issues that impact payments, timesheet and milestone collection, miscellaneous invoicing for non-employees.
- Sets guidelines for appropriate staffing requirements to meet operational needs.
- Evaluates LATAM team performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
- Applies in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Ensures essential procedures are followed, performs annual reviews of procedures to ensure completeness and contributes to defining standards.
- Provides evaluative judgment based on analysis of data in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
- Influences and negotiates with senior leaders (across functions); may communicate with external parties.
**Qualifications**:
- Proven experience leading large teams.
- Demonstrated experience with Stakeholder engagement and management.
- Problem Resolution with a keen consideration to risk reduction.
- Strong sense of urgency.
- Service Excellence - demonstrated partnership with suppliers and businesses to understand the issue, uncover root cause and provide complete solution to problems/challenges. role with commensurate people management experience
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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