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Customer Service Representative
hace 1 mes
Description
We have a wide variety of career opportunities around the world — come find yours.
Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Relocation assistance is not provided.
Please submit a resumes/CV in English.
Job overview and responsibilities
Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)
Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:
Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
Preparing tickets, determining fares and routing to assure passenger's travel needs are met
Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
**Qualifications**:
Required
Must be able to work the ticket counter as well as the boarding gates and baggage service area
Must have a professional appearance
Must have excellent communication skills
Fluent in English and Spanish (written and spoken)
Must be able to work in a fast-paced environment
Must be able to lift and maneuver heavy baggage
Must be able to stand and walk throughout the entire work shift
Must possess excellent customer service skills
Proven customer service work experience
High School Diploma/GED or equivalent school leaving certificate
Must be at least 18 years of age
Must be able to travel to US for training if required
Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
Must be legally authorized to work in Costa Rica for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Previous airline, travel, or hospitality work experience
Bachelors degree
Hold a valid passport and U.S. visa
