Tpu Program Governance Senior Lead

hace 6 días


Heredia, Costa Rica Citi A tiempo completo

OTBRC reports into the Enterprise Infrastructure group which in turn is part of the Citigroup Enterprise O&T division.

A key priority for the team is to help strengthen Citi’s Third Party Management framework and program. Integral to this new framework is establishing, supporting and responsible for delivering standardized Citi-wide third party management processes.

The Third Party Utility (TPU) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle.

The TPU Program Governance Senior Lead will be accountable for the execution and oversight of TPU’s Global Operations of Mexico Outsourcing Law process, Third Party Management (TPM) global training program, Global TPU HelpLine, and Latam / Mexico Business Advocate Stakeholder Management.

**Responsibilities**:

- Lead the global operations process associated with the Mexico Outsourcing Law requirements within the TPU and liaise with applicable Risk and Control teams in Mexico to ensure alignment
- Lead the global TPU’s ASK TPU Helpline team supporting TPM stakeholders with support on navigating the programs requirements and ensuring robust stakeholder satisfaction
- Define TPU’s TPM training strategy for new program requirements and / or control assessments globally, including the creation of training materials
- Support all Latam / Mexico TPM stakeholders as the lead Business Advocate, adopting best practices globally and increasing stakeholder satisfaction
- Global coordination lead for the quarterly TPU Oversight stakeholder meeting sharing control assessment results and key highlights on program changes / progress
- Support TPU Program Governance Lead in driving the global VoE strategy and execution for TPU.
- Support the TPU Costa Rica Site Lead overseeing ~120 staff members on VOE strategy, retention, and hiring strategy
- Assist in the development of TPU operating procedures and processes to ensure appropriate controls are established and documented
- Support Third Party Management governance committees, as required

**Qualifications**:

- Preferred 10+ years of relevant experience in risk management and/or audit and control activities in the financial services industry
- Excellent communication skills and fluent in English, both oral and written, with the ability to articulate complex and sensitive issues to management
- Strong leadership skills with ability to engage and collaborate across geographic locations
- Advanced cross-cultural and cross-functional collaboration skills
- Strong relationship management skills
- Executive presence and presentation skills
- Ability to organize and prioritize multiple deliverables and tasks
- Excellent analytical skills and the ability to present information in a succinct format to management
- Strong attention to detail with a solid risk and control background
- Proactive problem-solving and decision-making, with the ability to exercise sound, timely and independent judgment

**Competencies**:

- Conveys a sense of urgency, with the ability to thrive in a fast-paced, high-energy work environment, with proven ability to meet tight deadlines
- Drives issues to closure, persists despite obstacles and opposition
- Well organized when working under pressure
- Ability to work and thrive in a flexible matrix organization with focus on networking
- Ability to liaise and network with key business stakeholders, including internal and external auditors and external regulators globally
- Strong People Manager with a proven track record to manage global team of 7+ staff
- Ability to attract, develop & retain talent in the organization
- Experience in leading people & driving change management

**Education**:

- Minimum BS/BA degree. Preferred MA/M.Sc./MBA degree
- Business Administration or Accounting degree or similar preferred

C14
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


  • Third-party Utility

    hace 1 día


    Heredia, Costa Rica Citi A tiempo completo

    Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.The Third-Party Utility (TPU)...


  • Heredia, Costa Rica Citi A tiempo completo

    The Operational Risk Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business...

  • Senior Program Manager

    hace 7 meses


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    7+ years of tax, finance or a related analytical field experience - 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience - 6+ years of creating process improvements with automation and analysis experience - 5+ years of directly managing and leading a team of 5+ members experience - 7+ years of finance or a related analytical field...

  • Senior Manager

    hace 1 semana


    Heredia, Costa Rica Moody's A tiempo completo

    The Manager of risk support, analytics and reporting is part of a team that manages the business support for Moody’s GRC tools, owns oversight and analysis of risk data, and coordinates with business owners on report building and Senior management risk reporting. This team will also oversee the maintenance and continued evolution of the GRC environment at...

  • Senior Manager

    hace 7 días


    Heredia, Costa Rica Moody's Investors Service A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Department Moody’s Corporation Moody’s Shared Services Audit Risk Controls Role/Responsibilities The Manager of risk support,...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sr. Program Manager

    hace 7 meses


    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Strategically drive approved programs through the project lifecycle, relying on expertise to anticipate and address change requests, issue management, risk management and status reporting. Manages the scope, schedule, budget, quality, and post-pilot deployment waves of very large (multiyear) programs from pilot to full deployment across the enterprise....


  • Heredia, Costa Rica Philip Morris International A tiempo completo

    Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. **This position can be based in Costa Rica, Guatemala or Dominican Republic. The Commercial Program Delivery is a critical enabler and a change agent...

  • Kyc Checker Team Lead

    hace 7 meses


    Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure...

  • Finance Operations

    hace 7 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and...

  • Data Mgmt Lead Analyst

    hace 5 días


    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Partner with the Control group and Data Services Senior Managers to assess the internal and external risks of the business and determine quarterly and annual internal risk ratings of the Data Services organization. - Assist in the control assessment of Data Services to determine if controls should be classified as a Significant...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor degree in business, information systems, accounting, finance, or related field - 8+ years of experience with operations auditing, risk management, IT Compliance, Information Security, IT program or project management and/or technology. Amazon is seeking a Senior Risk Manager to support the Finance Operations (FinOps) Controllership and...

  • Senior Program Manager

    hace 7 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    6+ years of working cross functionally with tech and non-tech teams experience - 6+ years of program or project management experience - 6+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 6+ years of owning program strategy, end to end delivery, and...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Senior Data Analyst is responsible for critically evaluating complex project and program management information across the Technology Construction Program and providing data and insights in complex situations in support of the technology construction director. This role is responsible to ensure optimal performance across all Technology Construction...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Senior Technical Business Analyst is responsible for critically evaluating complex project and program management information across the Technology M&A Program and providing data and insights in complex situations in support of the Technology M&A Director and Project Managers. This role is responsible to ensure optimal performance across all Technology...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA); responsible for various aspects of risk and control including, MCA controls, tracking, monitoring and escalation - Conduct tracking, monitoring and analysis of risk and associated controls to identify root cause and collaborate...

  • Senior Manager

    hace 6 meses


    Heredia, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. Support the Transformation Program Director teams during the investigation & pre-planning stage by providing information regarding the value of, development of transition timelines, budgets, resource requirements, and other applicable costs. **Responsibilities will include, but will not be limited...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Assists in providing accounting guidance and support for Citi business units. - Assists in strengthening and providing controls by showing transparency of the Balance Sheet. - Typically deals with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing...