Account Delivery Manager
hace 1 semana
4+ years of experience in digital advertising, entertainment and client facing roles with a focus on data analysis. I.e. Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.
Demonstrated success in exceeding business, territory, and/or account goals using a solutions-focused approach.
Proven track record of building and maintaining relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication.
Track record of developing long term business and/or account management with a demonstrated ability to effectively accomplish multiple intermediate to complex projects and priorities across different teams and organizations
BA/BS degree or equivalent experience
Proven track record of performance metrics creation and implementation for the business improvement
Bilingual English/Spanish. English, written and spoken (B2 minimum).
Experience managing, analyzing and communicating results to leadership
Excellent communication and negotiation skills. Stakeholder management. Collaboration with peers, partners and stakeholders to ensure high-quality, cohesive deliverables through the entire process.
Able to deal with ambiguity in a fast paced environment.
Strong negotiation skills and ability to influence others
Has relentlessly high standards (is never satisfied with the status quo)
Is able to dive deep and is never out of touch with the details of the business or the technology
Ability to deliver results in a fast-paced environment and little guidance
The Prime Video Global Scaled Services (GSS) is seeking for an Account Delivery Manager responsible for the maintaining a healthy relationship with stakeholders, understanding requirements and execute growth and development plans for internal products and services.
If you are interested in growing within the Prime Video and entertainment business at Amazon, then we’re interested in talking to you
Key job responsibilities
Contribute to business plan development and support the improvement of end customer experience, in collaboration with cross-functional teams.
Possess the ability to negotiate and make trade-offs between short term stakeholder needs and longer term investment.
Dealing with ambiguity and adapting new ways of working
Embracing challenges and changes fast to fulfill multiple requests and deliver them on time
Excellent project management, communication, presentation, and interpersonal skills
Self-starting, flexible, highly organized, detail-oriented, reliable, and has the ability to multi-task in order to meet tight deadlines
Ability to use data and metrics to measure performance, determine improvements and innovations, and to support project requests from partner teams
Build and maintain strong communication within the internal teams and with stakeholders within your portfolio; be a trusted advisor and a business advocate.
Leading influentially by teaching and scaling best practices across GSS team and its stakeholders.
Use customer feedback, market growth trends, data, and analyze key metrics to contribute to development of features and programs that accelerate stakeholder's satisfaction and improve their experience working with the GSS team.
Identify, optimize, and execute improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
San Jose, CRI
Experience in E-Commerce, Retail, Consulting and/or B2B
Self-motivated and capable of working independently.
Familiarity with PMP Methodology, Agile/Scrum methodologies
Experience on video content, online streaming platforms, online business, e-commerce.
Demonstrated experience in Digital Marketing.
Demonstrated experience working with International/Global Brands.
Experience using analytical, account management, and productivity tools including Oracle Business
Intelligence, CRM tools like SalesForce, Smartsheet, and Microsoft Office Suites.
-
Account Delivery Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo4+ years of experience in digital advertising, entertainment and client facing roles with a focus on data analysis.I.e.Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.Demonstrated success in exceeding business, territory, and/or account goals using a solutions-focused approach.Proven track record of building and...
-
Senior Delivery Manager
hace 2 semanas
San José, San José, Costa Rica Growth Acceleration Partners A tiempo completoDelivery ManagerThe Delivery Manager is responsible for delivering the value we have committed to our clients.The DM manages the short, mid and long term health and performance of the team and is the primary operational contact for the client.ResponsibilitiesAccount Delivery: Responsible for ensuring that the overall process is going smoothly: team members...
-
Account/service Delivery Manager
hace 5 días
San José, Costa Rica DXC Technology A tiempo completoWe are seeking an experienced **Service Delivery Manager** to join our team. As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction. You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and...
-
Account/Service Delivery Manager
hace 3 semanas
San José, Costa Rica Dxc Technology A tiempo completoWe are seeking an experienced **Service Delivery Manager** to join our team.As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction.You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and...
-
Customer Success Account Manager
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoThe **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...
-
Account Delivery Manager, Global Production Studios
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years of experience in digital advertising, entertainment.and client facing roles with a focus on data analysis- Experience: 6+ years professional experience within Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.- Goal Attainment: Demonstrated success in exceeding business, territory, and/or account goals using...
-
Account Delivery Manager, Global Production Studios
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years of experience in digital advertising, entertainment.and client facing roles with a focus on data analysis- Experience: 6+ years professional experience within Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.- Goal Attainment: Demonstrated success in exceeding business, territory, and/or account goals using...
-
Senior Account Manager
hace 7 días
San José, Costa Rica SoftwareOne A tiempo completoJob Function: Field Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Senior Account Manager** Full-time | Costa Rica | Hybrid...
-
Senior Delivery Manager
hace 2 semanas
San José, San José, Costa Rica Growth Acceleration Partners A tiempo completoDelivery ManagerThe Delivery Manager is responsible for delivering the value we have committed to our clients.The DM manages the short, mid and long term health and performance of the team and is the primary operational contact for the client.**Responsibilities**:**Account Delivery**: Responsible for ensuring that the overall process is going smoothly: team...
-
Account Management, Strategic Account Services
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...
-
Customer Delivery Manager
hace 1 semana
San José, Costa Rica Catalina Marketing A tiempo completo**Our Team** As the crucial link between Catalina’s internally-facing production teams in Catalina’s Customer Delivery organization and externally-facing Customer Success team in the Sales organization, the Delivery Assurance team builds strong customer relationships through our commitment to flawless campaign execution each time, every time. We work...
-
Account Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany DescriptionSomos Publicis Global Delivery, el Hub Digital de Publicis Groupe, la multinacional francesa líder en comunicaciones y publicidad.En PGD nos unimos varios países de Latinoamérica para ofrecer soluciones innovadoras y flexibles transformando las experiências digitales de nuestros clientes, ubicados principalmente en EEUU y Canadá.**Job...
-
Delivery Manager
hace 2 semanas
San José, Costa Rica Softline International A tiempo completoWe are looking for a Delivery Manager to join our team. **JOB FUNCTIONS** - Lead the Delivery Team assigned for the Central America region. **RESPONSIBILITIES** - Maintain communications with other Delivery Teams located in other regions. - Be the next escalation level for any customer's requirement related to local projects. - Ensure the required...
-
Account Manager
hace 7 días
San José, San José, Costa Rica Prodigious A tiempo completoCompany DescriptionPublicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group.We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive...
-
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Global Sales Account Manager
hace 5 días
San José, San José, Costa Rica Inoi Global Mobile Phones Llc A tiempo completoWe are looking for a talented individual to join our team as a Global Sales Account Manager. In this role, you will be responsible for managing a portfolio of key accounts in the consumer electronics industry.Key Responsibilities:Build and maintain strong relationships with key stakeholders, including decision-makers and influencers.Develop a deep...
-
Delivery Manager
hace 7 días
San José, Costa Rica Temenos A tiempo completo**ABOUT TEMENOS** We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve...
-
Delivery Manager
hace 4 semanas
San José, Costa Rica Softline International A tiempo completoWe are looking for a Delivery Manager to join our team.**JOB FUNCTIONS**- Lead the Delivery Team assigned for the Central America region.**RESPONSIBILITIES**- Maintain communications with other Delivery Teams located in other regions.- Be the next escalation level for any customer's requirement related to local projects.- Ensure the required resources are...
-
Account Management, Strategic Account Services
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree.- Proficiency on English Language (Written and Spoken).- Experience using analytical, sales, and productivity tools.Account Manager- 3+ years professional experience.Senior Account Manager- 4+ years professional experience with a focus in relationship management and negotiation skills.Manager, Account Management- 2+ years managing a team of...
-
Delivery Manager
hace 3 semanas
San José, Costa Rica Temenos A tiempo completo**ABOUT TEMENOS**We're passionate about helping banks to perform better, so we solely focus on creating banking software.Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve...