Process Analyst Tech

hace 1 semana

Heredia, Costa Rica Citi A tiempo completo

The Process Analyst is as a crucial member of the WLCR PMO Office, which is led by Program Leads overseeing the lending technology programs. The Process Analyst will support the PMO office which manages and coordinates work across key pillars of the lending technology program including: culture, risk and controls, architecture and technology, data, and communication. With consideration for the range of activities occurring under the WLCR umbrella, the Process Analyst will work to standardize, transform and automate processes through different initiatives working closely with Lending Operations, Transactional Management, ICG Business and Technology leaders. They will coordinate with not only their project workstream counterparts, but also with other process analysts to ensure that best practices are developed, shared and maintained irrespective of workstream, mitigating the development of any process silos.

**Responsibilities**:

- Analyze processes in scope using solutions and methods from best-in-class process flows, KPIs as appropriate to measure performance and achieve target state
- Identify potential strategic initiatives and business transformational opportunities, analyze them to determine financial and strategic impact
- Recommend tools and solutions for process redesign and improvements, document process maps for target state, and support workstreams in implementation of high quality processes that can be appropriately standardized and prioritized across geos and businesses; enhance controls in designed processes
- Communicate key lessons learned and best practices from across divisional process automation projects; collaborate with other process engineers to promote an environment conducive to information exchange
- Train operation teams to successfully execute the transformed process

***Qualifications**:

- 1 - 5 years of experience in Process analysis, business transformation and process simplification in one or more of the designated specializations mentioned above with proven success in project execution.
- Experience in supporting the development and implementation of new business processes
- Solution-oriented, consensus builder, and ability to influence adoption and change
- Excellent quantitative and qualitative skills; being able to analyze data, draw conclusions, identify trends and issues, and diagnose root cause of issues
- Track record of success in delivering high quality work in a fast paced and dynamic environment
- Excellent organizational and strong results orientation
- Analytical mindset to resolve issues in a variety of complex situations
- A team player who will implement initiatives effectively and motivate others to carry out their work
- Experience within the Lending Industry, Financial Services or another regulated industry is preferred
- Project Management experience is preferred
- **Job Family Group**:
Technology
- **Job Family**:
Technology Project Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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