Senior Analyst, IT Operations, SAP Basis

hace 2 semanas

San José, Costa Rica Bacardi A tiempo completo

YOUR OPPORTUNITYAs Senior Analyst, IT Operations, you are a key resource in the SAP Application and Infrastructure Support structure. You proactively monitor, support and deliver technology infrastructure in the SAP Basis area, ensuring reliability and stability, with no business disruption. You ensure best and adequate support to all employees in your organization (would it be headquarters, plants, salesforces, distribution centers,..) on all IT operations. In some cases support is run internally, in some via external partners. You are doing Level 2/3 support.ABOUT YOU-
**Responsibilities**:

- WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE- Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
- Be the local contact for the global IT teams to manage global projects
- Support any local Business meetings, VIP support when required
- Input into operations budget if required
- Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
- Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time.
- Participate in integration & release & change management planning to ensure alignment of all teams with initiatives.
- Maintain and update technical documentations as well as cross-train other team members.
- Able to act as the situation manager substitute in case of crisis.
- Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies.
- Participate in Global Enterprise projects providing technical expertise and influencing technical decisions.
- Maintain disaster recovery procedures and documentation and participates in scheduled tests.
- Participate in planning, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
- Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization.
- Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects.

Skills and Experience
- THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
- Master Degree in Information Technology / Computer Science or equivalent vocational IT education in combination with several years as a SAP System Specialist in an international organization and / or as a Consultant.
- 3+ years working on SAP Basis.
- Experience in SAP Basis and related software installations, upgrades, testing, and configuration supporting enterprise projects in Solution Manager, FIORI, GW, Web Dispatcher, BO DS, BO BI, SCC, CPI, SDI, SLT and the latest SAP technologies, including SAP Cloud Platform
- Experience on ITIL concepts and methodology
- Experience on Infrastructure Windows| MS SQL | Linux | HANA
- ABAP programming & scripting experience - a real plus.
- Business fluent in English
- Understanding of IT governance and operations, IT controls (privacy, security)
- Understand the impact of technology on the business processes/results (example - impact of one minute server outage on the production of bottles)
- Experience in running Helpdesk/support to end-users, incident management, data center management
- PERSONAL QUALITIES - SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR
- Ability to communicate to end-users, ability to explain technology
- Experience interacting with outsourced services and vendor management
- Experience supporting mission critical systems. Ability to do problem resolution and trouble shooting.
- Ability to work as a team (we have a follow-the-sun approach)
- Proactiveness and willing to learn

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growt

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