Payments Analyst

hace 2 semanas

San José, Costa Rica Full Force Ltd A tiempo completo

About us

We’re Full Force Gaming Group, a fast-growing company in online gaming. With offices in 6 countries, Full Force Gaming Group offers excellent career prospects and great opportunities to grow within a pleasant working environment.

As a Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and provide effective, efficient and knowledgeable service and solutions to our teammates and customers. As well as a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Compliance and Risk teams.

**Reporting to the Head of Payments Security, your main responsibilities will include**:

- Processing withdrawals in a timely manner as per our SLAs.
- Processing and verifying documents with the aim of identifying forged documents and complying with CDD and EDD obligations.
- Analysing deposits to reduce the risk of Fraud and chargebacks.
- Analysing player accounts for duplicate accounts and bonus abuse
- Making sure that players actions comply with terms and conditions and license directives.
- Responding to Customer Support in relation to payment related queries.
- Contacting players with regards to payment security related queries.
- Analysing gaming system alerts to spot possible money laundering and report any suspicious activity to MLRO.
- Flagging accounts by analysing behaviour, risk of payment methods, deposit amounts, wagering requirements, product risk and geographical risk.
- Liaising with other departments as required to resolve any payment issues.
- Reporting findings and feedback to senior management and other internal stakeholders.
- Acting as a backup for AML and Responsible gaming compliance function.

**Requirements**:

- Fluent in spoken and written English.
- At least one year experience in a Payments role.
- Attention to detail.
- Ability to manage deadlines and work on shift basis Monday to Sunday.
- Team player
- Enjoy working in a multi-cultural environment.

**What we offer**:

- An attractive salary based on your experience and skills
- A chance to thrive in a fast-growing company
- Α fantastic team of driven international colleagues
- A pleasant informal working environment

Are you the Payments Analyst we’re looking for? Send your CV
We’ll be in touch

COVID-19 considerations:
NO

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