Distributed Infrastructure Shift Lead

hace 1 día

Heredia, Costa Rica Citi A tiempo completo

Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?

If you would like to make an impact with your work while being supported by smart and motivated colleagues, come find your next opportunity with us Thanks to our global reach, we can help you get where you want to go.

Being the best requires working together — across time zones, languages and borders. That can only take place in an environment where people respect, value and support one another. Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.

At the Citi Technology Infrastructure (CTI) Global Production Operations, we operate multiple services and technologies and are currently seeking a talented person to run our operations within Distributed technology as a key part of the CTI Global Command Center Operations Team. As the Distributed Analyst, you will run IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Distributed Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.

This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team, it is expected you demonstrate competency in Distributed Technology and ability to quickly learn multiple platforms, toolsets and processes.

**Role and Responsibilities**:
In this role, you will be responsible for leading and providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.

We will work together with the multiple functions and individuals to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate for critical issues and acting as the service owner / interlock.

You will have the opportunity to develop in the field of leadership thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT services and business as a central point for communication with workflow coordinators and platform managers by conducting huddles, communications from management, process updates.
- Perform quality assessment on assigned duties and drive continual improvement activities within the team.
- Perform day-to-day management of the different global processes and ensuring the deliverables met during the shift time.
- Report immediately any operational issues and risks.
- Take end-to-end ownership of operational escalations, engaging to the respective parties accordingly, provide executive summaries and drive action plans.
- Implement management strategies.
- Develop strategies that the team will use to reach its goal.
- Ensure that any training that team members need is delivered.
- Communicate clear instructions to team members.
- Listen to team members' feedback.
- Active participation in process improvement initiatives.
- Manage the workload during the day-to-day operations, distributing the activities equally between analysts.

**Knowledge, Skills and Competences**:
That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.
- Problem solving, methodical with analytical skills.
- High energy with ability to adjust changes.
- Good organizational and coordinating skills, able to set priorities.
- High-reaching and with dedication towards continual growth and self-improvement.
- Good time management skills with high sense of urgency and dedication.
- Clear personal work ethic that inspires quality and enthusiasm.
- Resilient and highly responsive in overcoming adversity.
- Ability to work through a multitude of challenges/obstacles to achieve the desired result.
- Ability and willingness to operate within tightly controlled operational procedures. Strong communication skills with team members, partners, supervisors and management across the globe.
- Delegation skills.
- Leadership skills.
- Team leading skills.
- Supervision skills.

**Experience & educational preferences**:

- Working knowledge of the following platforms: Amazon Web Services, Linux, Windows Server, Exchange.
- IT problem management or error handling skill would be an advantage.
- Background in opera

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