On-demand Consultant

hace 5 días

San José, Costa Rica Splunk A tiempo completo

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

**Role**:
Are you looking to make an impact? The work you’ll do will directly impact the adoption and optimization of the Splunk platform for some of our most important customers. We bring standard methodologies and strategic technical guidance out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers do with Splunk and adapt our best practices to include the things that are most impactful.

As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll tackle organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk On-Demand Consultant you will be Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?

**Responsibilities**:
Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of discipline including:

- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps

Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:

- Customer alignment on requirements with each request
- Deliver outstanding outcomes, based on customer requirements and Splunk Best Practices
- Documentation of activities and outcomes for each request
- Outstanding customer satisfaction survey scoring

Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service. Key activities include:

- Satisfactory completion of existing cases
- Recommendation for continuation cases to continue deeper level work on related topics
- Advise on new/next cases required to drive continued optimization and adoption

Exceptional execution of practice key performance indicators and contributions such as:

- Scaling through productivity
- Process creation and process improvements
- Collateral creation or improvements
- Tools development and implementation
- All-in on Adoption
- Drive high CSAT score
- Identify and capture customer success stories
- Drive product upsell and expansion
- Team growth
- Mentor / mentee program
- Formal and Ad Hoc internal training sessions
- Cross-functional relationship and knowledge sharing

**Requirements**:
**Technical Skills**
- Solid experience in technical consulting or big-data analytics
- Statistical and analytical modeling is a plus

**Splunk Core focus**:

- Several years of administering and using Splunk
- Splunk implementation experience
- Splunk Cloud experience
- Cloud Fundamentals Consultant Accreditation
- Splunk architecture experience
- Experience with Cloud Migration Projects
- Strong SPL skills and experience a must

**Soft Skills**:

- Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
- Outstanding written and oral communication skills a must
- Strong customer facing soft skills - must instill confidence and provide guidance towards resolution with high customer satisfaction
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
- Ability to balance multiple customers and competing priorities

**Location and Travel**:

- This is a remote position
- Travel will be limited to internal Splunk business

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic

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