Itrade Pd L3 Consultant

hace 2 días

San José, Costa Rica DXC Technology A tiempo completo

BS from four-year College or university plus 6 years business/technical experience.
- Experience in Consumer Goods sector, Personal Product Industry.
- SAP PD experience (Certification is a plus).
- Demonstrated ability to effectively lead/direct/influence /large complex cross-functional teams, or projects including interaction with senior level managers and stakeholders.
- Strong analytical skills, enabling to quickly understand the drivers of a business process (purchasing, supply chain, production, inventory, etc.).
- Capabilities to get consensus, make decision, and assume them.
- Very strong analytical approach to problem solving and solution development.
- Should be very organized and have a flexible approach to operate in demanding, fast paced environment.
- Working experience in large corporate environment (manage contact with many cultures, time zones).
- Experienced with Operation Support including process analysis, documentation, training organization & delivery, end-user support.
- Proven problem-solver with the ability to perform root cause analysis.
- Ability to develop and maintain effective communication and resource plans.
- ITIL knowledge is a plus.
- Customer Service experience desired.
- Ability to communicate professionally through written and verbal communications.

**Qualifications**:

- Itrade L3 Consultant should be able to identify issues and problems, contextualize them appropriately, and proffer appropriate solutions and responses consistently.
- Should be able to think and act strategically, Good problem-solving skills and focus on quality.
- A consultant in Itrade is expected to have the following skills:

- High customer and service orientation - Providing help and answers to the customers technical issues through identification of the problem itself, research on answers and resolution. - At best, practical help desk or customer support experience (As a Plus)
- Excellent communication skills: A consultant is expected to communicate effectively with senior individuals from the client, junior team members from his/her team, co employees at the same level & senior managers above his/her level.
- Excellent engagement skills: Should be able to engage with individuals at all levels within the organization and from the client.
- Knowledge in area of Specialization: 1-2 Years of Hands on experience in Itrade and SAP Physical Distribution and thorough Know-how (As a Plus)
- Graduate of Information Technology, Computer Science, Computer Engineering, or similar/related IT course.
- Fluent written and spoken English skills.
- Familiar with Incident, Problem and Change Management process methodology ITIL (As a Plus)

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