Senior Business Analyst

hace 1 día

San José, Costa Rica AstraZeneca A tiempo completo

**Job Description / Capsule**

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity.

Global Finance Operations (GFO) was formed in Q1 2016 through the merger of Global Finance Services and Cash Generation. GFO is at the heart of the Finance function - accountable to the AstraZeneca (AZ) Group for the design and delivery of high quality, simple to operate transactional finance processes that enable our customers to focus on AZ’s strategic priorities.

Our processes cover record to report, purchase to pay, contract to cash and data management and we drive AZ’s cash focus through disciplined management of supplier and customer payment terms and practices. GFO provides P2P/T&E process helpdesk services to internal AZ and external end users, including training support to internal AZ users. Plans are in place to extend the scope and internal customer coverage during 2016/2017.

GFO operates globally through a combination of in-house captive and offshored business process outsourcing (BPO). The BPO element has been provided in partnership with our service provider partner Genpact since 2008. At the end of 2015, GFO comprised of approximately 680 roles in total (approximately 450 in the BPO).

AZ Finance is embarking on an ambitious, broad ranging, multi-year transformation programme, called Finance Transformation (FT). Through 2016/2017, FT plans for transactional process and technology improvements that will underpin the next wave of GFO transformation and a step change in service effectiveness and efficiency.

Aligned to FT, GFO started a transformation journey in 2016, adopting a global process focused operating model organized between global process towers, stakeholder engagement, helpdesk, cash generation and master data management teams. The newly formed GFO Senior Leadership Team (SLT) aligns to this model, and the rest of the GFO organisation is being restructured in line with this model.

This position is responsible for managing Vendor Master (onboarding and ongoing maintenance) activities within the Purchase to Pay tower of the Global Finance Business Services organization and operationally manage the Third-Party Due Diligence process (TPDD). The role will support the execution of the global process design, the implementation of service delivery model and the development of the process roadmap for the global Vendor Master process.

**Principal Responsibilities**

**Process Design and Operations**:

- Documentation of process design, desktop procedures, governance frameworks, operational templates, policies, and training materials.
- Monitor the day-to-day Vendor Onboarding (including Anti-Bribery Anti-Corruption due diligence) and Maintenance activities executed by the 3rd party managed service provider to ensure achievement of agreed upon Service Level Agreements / Key Performance Indicators.
- Responsible for the accuracy of system master data through process evaluation and conducting regular audits and operational controls.
- Maintain vendor master data operations (Standard Operational Procedures & Service Level Agreements) by following policies and procedures and reporting needed changes.
- Work directly with the IT Department to troubleshoot system issues and resolve any possible issue that might be an impediment to the operation.
- Lead process training sessions with internal and external stakeholders or coordinate required sessions with the responsible parties as required by the business needs.
- Develop reporting to monitor the process health and facilitate the identification of inefficiencies in the standard global process, once identified, mitigate such inefficiencies, and work along with the corresponding parts to enhance the process and create value actionable proposals securing end to end execution.
- Monitor the overall process health; review metrics and manage performance against agreed targets holding the internal and external service provider accountable for delivery to the agreed metrics.
- GRC approvals (SAP access approval).
- SAP and Coupa User Access review.
- Vendor Master narratives review, updates, and overall risk control management review.
- Participate in PwC walkthroughs and requests for evidence when needed.
- Adhoc Trainings (Procedures, Policies, Supporting documentation requirements)

**Vendor Master and TPDD Continuous Improvement Initiatives**:

- Work directly with the Finance Department (mostly Global Procurement and Accounts Payable teams) to troubleshoot high level escalations and resolv

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