Senior Specialist

hace 6 días


Santa Ana, Costa Rica Western Union A tiempo completo

**Senior Specialist, Agent Compliance - Santa Ana, Costa Rica**

Would you like to feel like a hero every day? How about joining an international team of driven people who are passionate about protecting our customers? In this role every day brings a new story as a Senior Specialist, Agent Compliance.

**Western Union powers your pursuit.**

**Role Responsibilities**
- Works closely with leadership on special projects and supporting internal and external audits.
- Perform program reviews to determine agent’s adherence of Global AML/CTF and Anti-Fraud compliance programs. This includes closure of renewal and recertification checklists.
- Works in partnership with other groups within Western Union, such as Sales, FIU, GMI, GSI, and Fraud & Global Consumer Protection.

**Role Requirements**
- Bachelor's degree or relevant work experience in direct communication with customers or compliance field.
- Excellent written and verbal communication skills with demonstrated interpersonal and customer service skills.
- Excellent analytical skills. Very good English language skills, as well as at least one more additional language, is strongly preferred.
- Ability to work with and knowledge of Microsoft Office tools.
- A driver's license is a preferred attribute.
- You will need to have 4 years of experience in management and planning, business impact and customer focus; direct communication with WU agents is required in the role, thus customer focus/centricity is important for the employee.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy



  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Customer Care Senior Specialist - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for the better? Join Western Union as a Senior Specialist, Customer Care **Western Union powers your pursuit.** We are looking...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care **Western Union powers your pursuit.** We are looking...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana - Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis. **Motivated by our values: purpose driven, globally minded, and trustworthy & respectful** We’re a...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care (Portuguese Speaker) **Motivated by our values: Purpose...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Business Analysis - Santa Ana Costa Rica** Are you an enthusiastic Data professional in reporting regulations? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Senior Specialist,...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Quality Specialist****: - Santa Ana, Costa Rica** Are you ready to bring your skills & experience to a financial services organization that helps people prosper? Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Are you interested in joining a globally diverse...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Training Specialist - Santa Costa Rica** Do you enjoy reimagining and storytelling? Are you ready to join a team where you will be able to mix compliance with creativity? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Reporting & Analysis - Santa Ana, Costa Rica** Do you feel like data empowers you? Are you energized by enabling business results through data? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care **Western Union powers your pursuit.** We are looking...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Senior Customer Support Specialist. **Motivated by our values**: Customer Champions, Growth...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **French Speaker Senior Specialist, Business Analysis - Santa Ana, Costa Rica** Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as French Speaker Senior Specialist, Business Analysis. **Western Union powers your pursuit.** We’ll be looking for you to be...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Associate, Settlement Operations - Santa Ana, Costa Rica.** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Specialist. **Motivated by our values: purpose driven,...


  • Santa Ana, Costa Rica Convera A tiempo completo

    The role of the Senior Specialist, Client Services is to facilitate a positive journey for clients through the efficient and timely provision of resolving pre - and post-transaction queries including settlement ultimately driving client satisfaction and retention. Acting as a senior team member this role acts as the first point of escalation for the team,...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    . **Specialist, Digital Review Team - Santa Ana, Costa Rica.** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Join Western Union as a Senior Associate, Digital Risk. **Motivated by our values: purpose driven, globally minded, and trustworthy...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the Role:We are seeking a highly skilled Senior Business Operations Specialist to join our Shared Service Centers' Enablement Team at Thermo Fisher Scientific.As a key member of this team, you will be responsible for providing critical support to Operational Work Streams, ensuring timely and accurate reporting, and contributing to continuous...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Legal Specialist to join our team at TransUnion, focusing on Global Solutions. This role requires expertise in legal services, business practices, and operations within the scope of established laws, particularly privacy and consumer reporting legislation.


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, we are committed to delivering exceptional results in the Accounting field.We offer a competitive salary range of $80,000 - $110,000 per annum, based on location and experience.About the Role:As a Senior Account Recovery Specialist, you will be responsible for conducting collections activities to ensure timely and accurate...


  • Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at LSEG (London Stock Exchange Group). This is an exciting opportunity for a dedicated professional to ensure the timely delivery of high-quality enhanced due diligence reports, adhering to strict standards and procedures.As a Senior Quality Assurance Specialist, you will be...