Customer Service Admin Support A4

hace 9 horas


Santa Ana, Costa Rica Oracle A tiempo completo

Customer Service Admin Support A4-220002PC

**Applicants are required to read, write, and speak the following languages**: English, Spanish

**Preferred Qualifications**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support
**Travel**: No
**Location**: CR-CR,Costa Rica-Santa Ana

**Job Type**: Regular Employee Hire
**Organization**: Oracle



  • Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Admin Support A4-220003GW **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Admin Support A4-2300013J **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...


  • Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Admin Support A4-2300010S **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Responsibilities**: - Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client. - Update cases and clients regularly, in accordance with agreed SLAs. - Act as bridge between Sales, Client and Operations **Communication**: - Maintains focus on personal and...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Responsibilities**: - Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. - To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. - Demonstrate high levels of motivation and target...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre **We are looking to someone to cover NZ region**: 2:30pm - 11:00pm or 3:00-11:30pm Costa Rica Time, Sunday to Thursday. Duty/Responsibility Percentage of Time Request Handling - Pre & post-transaction queries - Resolve multi-channel Client...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre **We are looking to someone to cover ANZ region**: 2:30pm - 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday. Duty/Responsibility Percentage of Time Request Handling - Pre & post-transaction queries - Resolve multi-channel Client...

  • Customer Service Nz

    hace 7 meses


    Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries** - Resolve multi-channel...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Job Requirements**: - 1 years’ experience in a busy team in a client-facing function within the financial services sector. - A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture. - Ability to lead by example and deliver service excellence to customers. -...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate (French and English speaking)** ***JOB REQUIREMENTS**: - 1 years' experience in a busy team in a client-facing function within the financial services sector. - A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture. - Ability to lead by...

  • Customer Service

    hace 6 meses


    Santa Ana, Costa Rica Convera A tiempo completo

    **Customer Support Associate.** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre **You will be responsible for**: Request Handling - Pre & post-transaction queries. - Resolve multi-channel Customer transaction queries providing answers immediately where possible and...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Customer Support Specialist - Ops - Customer Service The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Customer Support Associate** The primary purpose of the Customer Support Associate is to provide internal support to the sales/operations group; may act as a liaison to client. Main responsibilities may include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and...


  • Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

    In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management in order to meet the client goals. You will be working on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience. To deliver the highest level of customer...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Senior Customer Support Specialist. **Motivated by our values**: Customer Champions, Growth...


  • Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición 100% PRESENCIAL, oficina se ubica en Santa Ana. Horario de Martes a Sábado de 7am a 4pm. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 1 año de experiência en call center. **Salary**: ₡600,000.00 - ₡670,000.00 per month **Education**: - High school or equivalent...


  • Santa Ana, Costa Rica Convera A tiempo completo

    The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    Are you looking for a career in sales support with a company that values customer service?We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative - Sales Support. In this role, you will be responsible for providing exceptional customer service to our clients while supporting the sales team.About the...


  • Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

    In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management in order to meet the client goals. You will be working on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience. To deliver the highest level of customer...


  • Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

    Nos encontramos en búsqueda de un Customer Service Representative, para uno de nuestros clientes en la zona de Santa Ana, posición 100% presencial. **Requisitos**: - Bachillerato en Educación Media concluido. - Experiência previa de al menos 1 año en Call Center. - Inglés avanzado. Tipo de puesto: Tiempo completo Salario: ₡500,000.00 -...