IT Production Support Engineer

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
Experian Clarity is the leading source of alternative credit data in the subprime lending industry. By leveraging alternative data, our market
- savvy data analysts are discovering trends and providing our clients innovative solutions for fraud, banking information, credit, compliance, prospecting and portfolio management.

**What you'll be doing**:

- Assists with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
- Provides customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
- Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product effectively, running reports and completing file transfers.
- Provide status updates on assigned work to management and account management staff
- Review reporting data for compliance and work with customers to resolve issues
- Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports and file management.

**Qualifications**:

Basic Ruby knowledge w/ familiarity with Object Oriented Programming concepts
- Basic MYSQL
- Remote Connection tools like putty, winscp, filezilla
- Knowledge of xml/JSON format and structure
- Excellent English skills
- Knowledge of monitoring tools like splunk, datadog is a plus
- Simple networking concepts tcp/ip, OSI 7 layer model
- API connection and testing tools like postman, Jmeter
- Microsoft office suite
- Familiarity with an IDE (netbeans, eclipse, visual studios) is a plus
Strong ability to interact successfully with both technical and non-technical audiences and proven problem solving skills are essential.
- Experiences with product development life-cycle tasks are complementary.
- Proven previous job stability, including maintaining long-term work relationships with former employers
- Must be able to clear the company’s pre-employment screening

Additional Information_
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._

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