Yacht Owner Care Coordinator

hace 4 meses


San José, Costa Rica Sunsail, The Moorings and Leopard Catamarans A tiempo completo

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

**Summary**

The primary role of this position is to provide customer service, owner relations, and administrative support by handling customer service and owner service issues such as welcoming every Owner into the program, handling matters that arise during their contract, most notably maintenance issues, and manage the phase out of the owner’s yacht. The role will also include completing administrative projects and providing information-management support.

This individual will need to partner extensively across THL Marine, most notably with charter sales offices, finance, and operations.

**What you will be doing**:

- Act as Owner liaison / Handle all owner relations correspondence, concerns, and complaints.- Acting as single point of contact regarding all issues
- Scanning new contracts and filing electronically
- Reading and understanding Management Cntracts to help explain to owners
- Responding to owners’ correspondence in a timely manner, either written or verbal, coordinating and following up with base and regional personnel
- Inform owners of any grounding damages and maintain communication through repairs
- Update the base n the issues/queries with the boat post owner charter and maintain correspondence with the base to receive updates until all work is completed
- Assist finance with owner payment issues and rectification
- Assist with internal tax reporting requirements
- Send all new owner's welcome letter and welcome packets
- Manage contract reassignments
- Distribute Crewed Yacht crew notifications to owners
- Manage Variable Program yachts including creating the statement and sending to owner
- Manage all owner requests and approvals
- Manage All Caribbean Phase Outs, including brokerage sales, and maintain schedules for all Caribbean bases- Maintain correspondence with the base throughout phase out process
- Ensure base is aware f all key dates related to the phase out such as owner travel for hand over
- Ensure owner is always kept in the loop of communication throughout the process
- Assist the Fleet Management Team to assemble and build the next season’s fleet
- Manage fleet extensins and communication globally
- Create and execute contract addendums
- Assist with scheduling f brokerage department phase outs
- Manage stock boat phase outs
- Manage relocation of boats for phase out
- Maintain risk reports and legal correspondence
- Ensure all Registrations are up to date by corresponding with owners and documentation agencies- Maintain registrations for company owned yachts in the fleet
- Research new registration opportunities
- Event Coordinator- Organize twice annual Owner Grup Meetings
- Organize and plan owner flotillas
- Schedule meetings and events at boat shows
- Create and distribute Owner Communications
- Proficient in Microsoft Office Systems
- Strong communication and negotiating skills
- Strong organizational skills
- A sailing qualification preferred
- Self-Starter
- Strong problem-solving skills
- Product knowledge
- Ability to work under pressure to meet response time targets
- Strong customer focus striving to exceed customer expectations
- Language skills are desirable (Spanish, French, German)


  • Owner Care Coordinator

    hace 2 meses


    San José, Costa Rica Sunsail A tiempo completo

    Within our yachts brands, Leopard Catamarans, The Moorings and Sunsail, not only do we develop and sell state-of-the-art catamarans, but we plan and execute fantastic yacht charter adventures across Europe, the Caribbean and beyond. At Leopard Catamarans we design spacious, robust, performance-driven cruising catamarans which are highly adaptable to sunny...


  • San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...

  • Product Coordinator

    hace 4 meses


    San José, Costa Rica Quark Expeditions A tiempo completo

    **Product Coordinator** We pride ourselves on being travel experts. Owning the way when it comes to providing outstanding travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more. Our ambition is to build the world’s leading experiential travel company. With over 2000...


  • San José, Costa Rica Dr. Dental A tiempo completo

    **REMOTE POSITION!! We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. **MUST RESIDE IN Costa Rica** Dr. Dental is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily. As an **Insurance Coordinator**, you play a...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front...

  • 3D Case Coordinator

    hace 1 semana


    San José, San José, Costa Rica ZimVie US Corp LLC A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented 3D Case Coordinator to join our team at ZimVie US Corp LLC. As a key member of our Implant Concierge team, you will be responsible for creating and presenting treatment plans to our referring dentists, ensuring seamless communication and exceptional patient care.Key ResponsibilitiesDevelop and...

  • Product Owner

    hace 4 meses


    San José, Costa Rica Modus Create A tiempo completo

    Hello! Are you ready to Work from Home and transform your career? If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you. Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision. Are you interested in working from...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide...


  • San José, Costa Rica Kimberly-Clark A tiempo completo

    **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...


  • San José, Costa Rica Sunsail A tiempo completo

    Within our yachts brands, Leopard Catamarans, The Moorings and Sunsail, not only do we develop and sell state-of-the-art catamarans, but we plan and execute fantastic yacht charter adventures across Europe, the Caribbean and beyond. At Leopard Catamarans we design spacious, robust, performance-driven cruising catamarans which are highly adaptable to sunny...


  • San José, Costa Rica Hotel De Anza A tiempo completo

    Summary **Who We Are** At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new...


  • San José, San José, Costa Rica ZimVie US Corp LLC A tiempo completo

    Job Summary:ZimVie US Corp LLC is seeking a highly skilled and detail-oriented 3D Treatment Planning Coordinator to join our team. As a key member of our Implant Concierge department, you will be responsible for creating and presenting treatment plans to our referring dentists, ensuring seamless communication and exceptional patient care.Key...

  • Head of Web Experience

    hace 3 meses


    San José, Costa Rica TCS Expeditions A tiempo completo

    **Head of Web Experience**: **About Us**: TCS World Travel is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter...

  • Admissions Coordinator

    hace 3 meses


    San José, Costa Rica Philippines Outsourcing Solution A tiempo completo

    **Job Title: Telehealth Sales or Admissions Coordinator** **Limitlessli **is a staffing company that recruits, hires, and manages long-term remote staff for growing businesses in the USA. **Location**:Remote (permanent work from home) - **Type of Work**:Full-time - **Work Hours**:Mon - Fri, EST **Summary: Responsible for calling patients to discuss their...


  • San José, Costa Rica TCS Expeditions A tiempo completo

    **About Us**: TCS World Travel is part of the Travelopia group, which is one of the world’s leading specialist travel groups, providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and...

  • Product Owner

    hace 4 meses


    San José, Costa Rica West Monroe Experienced A tiempo completo

    **Are you ready to make an impact?** Verys, a West Monroe company, is seeking a **Product Owner **to join the Product Experience and Engineering Lab (PXEL). We eat, sleep, and breathe products. We invent, build, and scale product-led businesses within industries that have tremendous impact on peoples' lives. We are shippers, makers, and craftspeople that...

  • Building Coordinator

    hace 4 meses


    San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Facilities Coordinator manages the day-to-day client activities for the assigned property / facility and is the on-site key point of contact for key stakeholders and/or client. The role assumes overall responsibility for the building maintenance and operations, contract services, budget, third...


  • San Pedro, Costa Rica ZimVie A tiempo completo

    **Job Summary**: This role is responsible for the coordination of ZimVie Institute medical education events within the U.S. The role comprises the routing, tracking and reporting on all aspects of ZimVie Institute medical education events. These events require close collaboration and communication with ZimVie Institute team and Faculty team members and...